sharing the costs of sports activities
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Oferta pracy
Business Operations Administrator
ALIGN TECHNOLOGYAbout the company
- Wrocław, Lower Silesia
- offer expired 2 years ago
- substitution agreement
- full-time
- junior specialist (Junior)
- hybrid work
- remote recruitment
Your responsibilities
- Ensure customer and distributor orders are processed effectively and processed to SLAs
- Order backlog management
- Verification of purchase contracts and purchase orders
- Escalate to and work with appropriate sales or support teams across EMEA to ensure required to process orders are completed.
- Entering sales orders in SAP and other systems for new products, RMAs and ongoing services
- Order management of recurring services such as subscriptions
- Respond to internal inquiries from sales and support teams (tickets, phone, emails)
- Management and coordination of the commercial product returns and replacements process with internal stakeholders (e.g. Logistics, Customer Service, Sales, Management)
- Provide reports and data as required to internal stakeholders
- Provide guidance and training to internal stakeholders as the business processes to ensure consistency and effectiveness
- Perform other duties as assigned
Our requirements
- Bachelor degree preferred or High school diploma
- At least 1 year of experience in business/administration/customer service releted area
- Fluent English, other language will be a plus
- Proficient personal computer skills including electronic mail, ticket, record keeping, routine database activity, word processing, spreadsheet, graphics, etc.
- SAP will be a plus
Benefits
- private medical care
- sharing the costs of foreign language classes
- life insurance
- fruits
- corporate products and services at discounted prices
- coffee / tea
- parking space for employees
- extra social benefits
- pre-paid cards
ALIGN TECHNOLOGY
The iTero Business Operations representative is critical for the successful day to day operation of the iTero business across EMEA. By ensuring operational workflows are followed and performed within SLAs, they ensure we continually drive a high NPS, and deliver products and services effectively. They have a detailed understanding of the commercial offerings and business processes to ensure operational accuracy. The iTero business operations team also provides workflow solutions to ensure we continue to drive a high level of service as the commercial business evolves.
General duties include purchase contract verification, order entry, services order management, returns sales orders and coordination, credit request handling and customer master data include the following. Other duties may be assigned.
32073
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Business Operations Administrator, Bierutowska 57-59, Psie Pole, Wrocław