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Business Process Analyst

Rockwell Automation

  • Katowice, Silesian
  • offer expired over a month ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • hybrid work
  • remote recruitment
  • запрошуємо працівників з України
  • Робота для іноземців
    без польської
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Rockwell Automation

Francuska 36


Your responsibilities

  • Delivers highest level of service quality to our internal & external customers in a timely manner

  • Enhances competency level in a planned manner

  • Identifies areas for continuous improvement in existing processes to reduce customer effort, and aligns improvement projects to close shortfalls

  • Analyze data to identify root cause problems from repetitive requests/issues, and make suggestions for next-issue avoidance

  • Reduces customer efforts and enhances productivity via process improvements

  • Responsible for many facts of pricing, including: reviewing and analyzing special price requests ( SPR’s), providing price support for special Programs, and initiating renewals for existing agreements

  • As directed by the Manager, (and with moderate supervision) will support the use of pricing tools and techniques used in Pricing and Negotiations. Must possess strong judgment, attention to detail, and interpersonal skills

Our requirements

  • Own and manage customer experience by providing faster resolution, effortless experience, and better customer connect

  • Demonstrate influential communication skills in a multi-channel contact environment (phone, email, chat, calls)

  • Resolve various issues regarding pricing support by demonstrating active listening, ownership/initiative, and organization skills

  • Develop knowledge of our customers, products and the industries we serve

  • Keep abreast with the continuing changes within the company, and excel in specific business systems and IT applications

  • Undertake specific knowledge enhancement activities that will make you skilled at multitasking, prioritizing and communicating with impact & influence, to ensure high levels of customer satisfaction


  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • flexible working time

  • integration events

  • no dress code

  • coffee / tea

  • parking space for employees

  • leisure zone

  • employee referral program

  • opportunity to obtain permits and licenses

  • MyBenefit

  • karta Edenred

  • Parking

Rockwell Automation

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 25,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

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