Business Process Analyst

Deloitte CE BSC Rzeszów

  • Szczecin

    Szczecin, West Pomeranian
  • offer expired 4 months ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • home office work, hybrid work

Technologies we use


  • ServiceNow

Your responsibilities

  • Liaison between the internal departments and the ServiceNow team;

  • Coordinate ServiceNow enhancement process in line with Service Management and business demands;

  • Capture business and user requirements and translate them into user stories;

  • Own the relationship with project stakeholders to identify, prioritize, model, and document business, process, and data requirements;

  • Ensure requirements are understood, developed, tested, and delivered to specification;

  • Represent project stakeholders throughout planning, development, and release processes;

  • Support tasks related to building, designing and maintaining materials to support design decisions e.g., process maps, user journeys, focus group feedback, change communications;

  • Create and maintain functional design documentation;

  • Work with stakeholders to drive adoption and deliver training;

  • Understand, analyze and continuously improve IT service management processes focusing on customer experience and efficiencies with use of ServiceNow.

Our requirements

  • Higher education degree (Bachelor or Engineer);

  • At least 2 years of experience in digital transformation deliveries;

  • Thorough understanding of ITILv4 concepts and relationships;

  • Knowledge of process modelling tools and methodologies;

  • Understanding of agile and scrum methodologies;

  • Strong written and verbal communication, and excellent presentation skills;

  • Ability to collaborate with people from different business areas with varying degrees of technical experience;

  • Fluent English.


  • Experience with one or more ServiceNow applications (ITSM, HRSD, ITOM);

  • One or more ServiceNow certificates (CSA, CIS);

  • Practical experience in process visualizing tools and methodologies like MS Visio, Mermaid, UML.

What we offer

  • Stable employment based on a contract of employment;

  • Hybrid model combining remote and office work;

  • Training program that will introduce you to your new role;

  • Buddy program - support of an experienced Team Member through first months of your employment;

  • A great place to build a professional career;

  • Internal trainings selected for soft and technical skills improvement;

  • Access to the newest online learnings (Udemy for Business, Linkedin Learning, getAbstract, Culture Navigator);

  • Attractive benefits package (including private medical care, life insurance, Multisport card, MyBenefit platform, travel insurance);

  • International working environment;

  • Being a member of the team that values good atmosphere.


  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • integration events

  • corporate sports team

  • computer available for private use

  • coffee / tea

  • leisure zone

  • extra social benefits

  • employee referral program

Selection process

  • 🛋️ Take part in our selection process right from the convenience of your home.

  • 💻 In case your educational / professional background meets the core requirements of the position, we will invite you to a live video interview, that gives us the opportunity to talk to each other just like it was a meeting in person.

Your work relationships will be with:

  • IT and non-IT stakeholders

  • ServiceNow Product Owner, Architects, Developers and Testers

  • IT Business Process Leaders and Service Managers

Deloitte CE BSC Rzeszów

Deloitte is a variety of people, experience, industries and services we deliver in 150 countries of the world. It is an intellectual challenge, a good starting point for your career, and an excellent opportunity for continuous development and gaining valuable life experiences. What you only must do is to take the first step – press the apply button and send us your CV, go through all the stages of the recruitment process and sign a contract with us. Deloitte is simply your best choice.

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