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Business Services Analyst – Supply Chain

  • Wrocław, dolnośląskie pokaż mapę
  • Specjalista
  • 25.06.2018

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    At 3M, we apply science in collaborative ways to improve lives daily. With $30 billion in sales, our 90,000 employees connect with customers all around the world.

    3M has a long-standing reputation as a company committed to innovation.  We provide the freedom to explore and encourage curiosity and creativity.  We gain new insight from diverse thinking, and take risks on new ideas. 

    Here, you can apply your talent in bold ways that matter.

    Business Services Analyst – Supply Chain
    Work place: Wrocław

    Job Description: 

    • Tracking and tracing of request status and communication to various international contacts
    • Develop expertise on processes and on data governance
    • Responsible for monitoring work queues for new requests
    • Responsible for completing assigned tasks within SLA targets
    • Coordination of respective queue or issue resolution, cycle time, leveraging work load within a team to meet or exceed Service Level Agreements
    • Train/consult internal customer in order to obtain proper inputs
    • Maintain business group workflow, includes follow-up with the business on missing fields, incorrect data and delays
    • Provide reports to assigned business team to enable end-to-end process visibility
    • Identify opportunities to improve data quality & reduce cycle time
    • May include coordination of various activities relevant for particular processes, including responding to general business and process related questions or issues
    • May include training and deployment support pre and/or post go-live
    • Responsible for escalation of issues if needed
    • Could take on or assist with more specialist activities
    • Continuous improvement of processes and Lean Six Sigma project coordination.
    • Positively contributes to and supports team efforts and objectives
    • Act according to 3M regulation and policies
    • Working hours depend on US support


    • Minimum 1 years equivalent work experience preferred
    • Bachelor's degree or higher from an accredited University
    • Knowledge of Master Data Management, Customer Services
    • Knowledge of MICAW tools and workflow management
    • Fluent in English, multi-language would be an advantage
    • Ability to work across functions and countries/regions
    • Tenacious, effective at chasing activities through to completion
    • Driver of constant improvements
    • Strong verbal and written skills


    • Private medical care
    • Life insurance
    • Retirement scheme
    • Multisport card
    • Opportunity to develop carrer path in a new organizational structures
    • Modern and friendly work environment with open door policy
    • Professional trainings and onboarding package
    • Competitive salary

    3M Service Center EMEA Sp. z o.o. z siedzibą we Wrocławiu przy ul. Dubois 41 jako administrator danych informuje, iż dane osobowe kandydatów podane w przesłanych dokumentach będą przetwarzane w celu rekrutacji. Kandydatowi przysługuje prawo dostępu do treści danych i ich poprawiania, podanie danych jest dobrowolne.

    Przesłane przez kandydata dokumenty winny zawierać zgodę na przetwarzanie danych osobowych w przypadku zawarcia w nich danych w zakresie szerszym niż wymagany przepisami kodeksu pracy oraz w sytuacji gdy kandydat chce, aby dane zostały zamieszczone w bazie kandydatów do pracy.