Business Services Support Supervisor

Your responsibilities

• Due to the intensive growth of our client’s service line we are looking for a candidate to provide operational and administrative support:

• Supervision, ownership and execution – responsibility for service delivery:

• Mastered calendar management of high level executives

• Organizing complex trips

• Operational meetings ownership, notes taking (including actions, owners and due dates) and attendance tracking. Follow-up on agreed actions with their owners for progress and completion

• Town Halls, client meetings and visits, various events

• Close and effective cooperation with Operational Team

• Various communication

• Support risk management and compliance related tasks

• Understanding and recognizing the business needs of key stakeholders and service lines supported

• Special requests and project type of activities based on customer’s and service line demand

• Delivering the highest standard of support as a first point of contact

• Other administrative and ad-hoc tasks

• Team’s coordination/people management related tasks:

• Coordinating a small operational support team (2 FTEs)

• Being team’s SPOC for all process and people related queries

• Creating successful working relationship with key stakeholders, serving as SPOC for all queries

• Reporting to service line leadership

• Support workload prioritization and allocation

• Creating a solid backup structure

• Execution of deadlines and supervision of tasks till completion and at the expected quality

• Creating effective quality assurance model

• Delivering highest standard of support

• Serving as a counsellor, mentor and coach

• Resolving all people related matters

Our requirements

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.

• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.

• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.

• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

The opportunity

EY is on a journey to transform its positive impact by becoming an accelerator of inclusive growth, advancing innovation and practices that enable as many people as possible to contribute to, and share in the benefits of, economic growth.

Due to the growth of our businesses, we are looking for Business Services Support Supervisor, who will be responsible for building and maintaining comprehensive support structure for our client. Joining EY Global Delivery Services Poland, you will become a part of a very dynamic team with the possibility to make your mark. So whenever you are interested in being right at the heart of that challenge, we have interesting opportunities for you.

What we look for

We are interested in hiring a team leader/coordinator experienced in the operational area, who will not only lead a small team but will also take full ownership of above listed tasks and be able to build and drive the role and whole operational support structure.