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Business Support Administrator (Receptionist)

  • Katowice, śląskie pokaż mapę
  • Specjalista
  • 2018-07-10

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    Fujitsu offices in Poland are located in Warsaw, Łódź and Katowice. In Warsaw we perform sales and client support services. The Global Delivery Center Poland located in Łódź and Katowice employs specialists within five business lines: Research & Development and Business Application Services, Remote Infrastructure Management, BPO, Service Management, Service Desk. In Łódź, Fujitsu also employs specialists for EMEIA Finance and Supply Chain Services.
    We welcome programmers, IT specialists, administrators, IT engineers, candidates interested in a career in IT, accounting and finance professionals, logistics specialists, linguists and customer service professionals to join our teams.
    We are looking for:
    Business Support Administrator (Receptionist)
    Miejsce pracy: Katowice
    About the job

    Purpose of Role:

    The role holder will provide a support service to a specialist team to ensure problems and queries are resolved in a timely and efficient manner.  The role holder will have a good working knowledge of the specialist area and be responsible for a specific set of tasks within this discipline.


     Key Accountabilities:

    • Provides a specialized support role for a service delivery unit, business area or team.
    • Ensures the role supports the reliability and purpose of the unit and looks to improve the service given to the customer (either internally or externally) through timely and efficient resolutions of tasks, problems or queries.
    • Make an analysis of a potential problems or issues, diagnosis and make potential recommendation for resolution to the team leader or manager in order to maintain appropriate service for the unit, area or team.
    • Recognizes changes in priorities for the team and own workload and takes necessary action to achieve targets.
    • Maintains appropriate data relevant to the specified role for the service deliver unit, business area or team to ensure accurate records and the ability to report when necessary to management.
    • Communicates effectively by using appropriate questioning, listening and presentation skills for colleagues, managers and customers in order to express and convey information appropriately for the service delivery unit, business area or team’s requirements.
    • Operates processes, standards and practices and recognizes where they can be improved for the service delivery unit, business area or team in order to meet the requirement of the unit, area or team as well as Fujitsu.
    • Recognizes the business impact their role on the service delivery unit, business area or team and helps ensures productivity and costs are maintained.
    • Maintains a depth of knowledge in the specialized area and takes initiative to extend knowledge in order to ensure personal contribution to the team.
    • Ensure that all general areas of office are neat and tidy at all times.


    Key Activities:

    • Organize outgoing mail and couriers.
    • Attending to any customers and contractors that enter the Reception area with a high level of customer service.
    • Issue and control the visitor passes and Fujitsu visitor’s book, ensure that clients are swiftly meet by their host and are escorted at all times.
    • Answer all incoming calls promptly and efficiently.
    • Maintenance and input of Outlook calendar and contacts.
    • Preparation of purchase orders.
    • Keep a log of all visitors in the office.
    • Report any maintenance on office items
    • Ordering catering for meetings.
    • Generate reports, communications & documents as required by management.
    • Supporting travel requests & booking arrangements.
    • Establish effective day-to-day business relationships within the staff, and where possible be responsive to their needs.
    • Assist and support the Site Facilities management.
    • Act as full back-up for colleague in reception area to cover absence.

    Behavioral Competencies:

    • Excellent approach to Business Model and working under SLA Requirements
    • Strong Customer Relationship – able to establish quick working relationships with customer.
    • Excellent communication – ability to communicate clearly with customers, colleagues and managers.
    • Excellent problem solving.
    • Drive and determination.
    • Initiative to constantly improve solution methods.
    • Flexible approach and working well under pressure.
    • Time Management.
    • Ability to prioritize tasks.
    • Team Working – team player.
    • Understanding of business continuity process.


    Professional Competencies:

    • Proficiency in Verbal and Written English
    • Advanced Knowledge of Microsoft Windows XP, Microsoft Office
    Why Fujitsu ?
    Opportunities to build a successful career path
    Flexibility - we are open to dialogue – many positions allow working part time or home office
    A cafeteria plan, examples: sports events tickets, holiday finance, online shopping deals.
    Attractive salary
    Great atmosphere and a chance to work with inspiring people from all around the world
    Integration events and Corporate Social Responsibility projects
    Unlimited access to training platforms, Internal and external training
    Relocation support
    Private medical care
    Sport cards (OK System, Benefit System) – access to sports facilities throughout the city/Lunch subsidies
    Discounts for Fujitsu employees in many places throughout city
    Fresh fruit
    [email protected]
     To apply for this opportunity, please send your CV in English.
    www: www.TheRealDeal.pl
    www: www.czasnazdolnyslask.pl
    T: +48 42 271 30 01
    F: www.facebook.com/FujitsuPoland
    Find and visit us!
    Fujitsu Textorial
    Park ul. Fabryczna 17
    90-344, Łódź
    University Business
    Park ul. Wólczańska
    178 90-530, Łódź
    Nowa Fabryczna
    ul. Składowa
    35 90-127, Łódź
    Aleja Roździeńskiego
    1 04-202, Katowice

    Please send your CV via Apply button below

    I declare that I consent to processing by Fujitsu Technology Solutions Sp. z o.o. registered in Warsaw (02-231) at 137 Jutrzenki Street, my personal data contained in my application in order to carry out the recruitment process, in relation to art. 6 par. 1 lit. a of the General Data Protection Regulation dated April 27, 2016.


    We hereby inform you that:

    1. the administrator of your personal data is Fujitsu Technology Solutions Sp. z o.o. registered in Warsaw (02-231) at 137 Jutrzenki Street;
    2. contact with a person, who performs the tasks of the Data Protection Officer at Fujitsu Technology Solutions Sp. z o.o., is possible via an email address: [email protected]) or in writing to the address of the data administrator with the note „Data Protection Officer”;
    3. processing of personal data within the scope provided in the application takes place in order to conduct and resolve the recruitment process for the position, while the legal basis for their processing is art. 6 par. 1 lit a of the General Data Protection Regulation dated April 27, 2016.;
    4. Your personal data might be transferred to other entities of Fujitsu Technology Solution with which Fujitsu Technology Solutions Sp. z o.o. cooperates in the realization of the recruitment process.
    5. Your personal data might be forwarded to
      1. Izrael on the basis resulting from decision of the European Commission about the appropriate level of protection of personal data.
      2. Japan, using appropriate protection in the form of standard data protection clauses approved by the European Commission
      3. You have the right to obtain copies of data transferred to a third country based on a written request submitted to Fujitsu Technology Solutions Sp. z o.o.;
    6. Your personal data will be kept for the period of 12 months from the moment the application;
    7. You have the following rights related to the processing of personal data by the administrator:
      1. access;
      2. rectification;
      3. remove;
      4. processing restrictions;
      5. raise objections to the processing;
      6. transferring data to another personal data administrator;
      7. raise objection to the processing of data in the process of automated decision making, including profiling;
    8. You have the right to withdraw your consent to the processing of your personal data at any time, without affecting the legality of the processing which has been carried out on the basis of consent before its withdrawal;
    9. You have the right to lodge a complaint with the supervisory body competent for personal data protection, if you acknowledge that the processing of your data violates the provisions of the General Data Protection Regulation dated April 27, 2016.;
    10. providing Your personal data is voluntary, but necessary to take part in the recruitment process;
    11. Your personal data will not be processed in the process of automated decision making.