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Business Support Services Coordinator

  • Kraków, Wieliczka, Skawina, małopolskie pokaż mapę
  • Specjalista
  • 27.03.2018

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    We are Alexander Mann Solutions and we’re passionate about helping companies and individuals fulfill their potential through talent acquisition and management. Today, nearly 4,000 of our talent acquisition and management experts are partnering with our blue-chip clients across multiple sectors and in more than 90 countries. Delivering a distinctive blend of outsourcing and, through our Talent Collective team, consulting services, our unrivaled experience, capability and thought leadership helps our clients attract, engage and retain the talent they need for business success.

    Business Support Services Coordinator

    Miejsce pracy: Kraków, Skawina, Wieliczka
    Certificate number: 5440

    Responsibilities:

    • Supporting the contingent workforce population of over 13000 contractors and temporary workers in resolving the payroll emails and phone issues
    • Acting as a point of escalation for external stakeholders
    • Delivering the service in line with service level agreements
    • Reviewing the KPIs and proposing the action plans where needed, proposing process changes
    • Providing the excellent customer service quality level
    • Cooperating closely with Contractors Payroll team, Onboarding team and Extension Management team
    • Building and maintaining strong working relationships between all parties, ensuring that they are continually appraised and updated on the relevant information

    Position Requirements:

    • Very good English, both written and spoken, C1 level minimum
    • Problem solver
    • Ability to work both individually and in the team
    • Good prioritisation and organisation skills
    • Ability to resolve issues in a professional and diplomatic manner
    • Customer service experience: help desk/service desk, or front desk - direct contact with a client will be an asset

    What we offer:

    • Private medical care and life insurance
    • Foreign language lessons provided in the office
    • Benefits from Social Fund, including Multisport card
    • Extra 1 day of annual leave and additional days off available for retention
    • Opportunity to develop both within Global Business Services team and other departments of our organisation


    Find out why AMS is a great place to work on YouTube and see our office before applying: WeAreAMS

    Join us on Facebook and Goldenline

    Please make sure to place the following clause in your CV: „I hereby give consent for my personal data included in my application to be processed for the purposes of the recruitment process under the Personal Data Protection Act as of 29 August 1997, consolidated text: Journal of Laws 2002, No. 101, item 926 as amended.”

    "Wyrażam zgodę na przetwarzanie przez ogłoszeniodawcę moich danych osobowych, zawartych w mojej ofercie pracy, dla potrzeb niezbędnych do realizacji procesu rekrutacji zgodnie z ustawą z dnia 29 sierpnia 1997 r. o ochronie danych osobowych (t.j. Dz. U. z 2016 r., poz. 922). Jednocześnie wyrażam zgodę na przetwarzanie przez ogłoszeniodawcę moich danych osobowych na potrzeby przyszłych rekrutacji."