Oferta pracy

Business Support Services Location Leader

EY Global Delivery Services

  • Wrocław

    Wrocław, Lower Silesia
  • offer expired 21 days ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • remote recruitment
  • запрошуємо працівників з України
Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України

Your responsibilities

  • Manage and build client relationships in conjunction with the MBA Go to Market/Business Relationships team.

  • Manage client and personnel escalations and be able to resolve issues and challenges in conjunction with relevant Service Delivery Teams

  • Plan, design and implement initiatives, policies and procedures to help enhance the productivity, efficiency and quality of services delivered to GDS customers working in conjunctions with Service Delivery Teams.

  • Be an efficient people manager, develop solutions to address people issues and keep them motivated to deliver to the best of their abilities.

  • Monitor and measure the performance of various teams under the Delivery Centre and CoE construct.

  • Responsible for business operations and overall management of the team

  • Identify needs, develop plans, and coordinate resources to execute projects and initiatives

  • Work with Service Delivery teams to define strategies to develop and refine the existing service offerings, revenue opportunities and the resources required to deliver those services

  • Identify, evaluate and assess areas that need improvement, to ensure all team members can achieve their maximum potential in terms of performance.

  • Take active steps to enhance and maintain the motivation of the team members.

  • Actively contribute to improvement of systems and procedures. Identify issues and propose solutions.

  • Analyzes workflow and assignments in conjunction with Service Delivery teams to ensure operations run efficiently

  • Partner with the various internal organizations (among others: Service Excellence, Automation, Strategy & Operations, Talent, Finance) to enhance the culture of continuous improvement and collaboration.

Our requirements

  • Adept in managing large teams with diversified domains

  • Good knowledge in process streamlining and driving efficiencies of the business

  • Strategic thinking; ability to connect, identify less obvious opportunities, create impact without explicit direction

  • Ability to work independently, to take ownership, to operate in an unpredictable and dynamic working environment

  • Excellent project management skills

  • Strong team building (internal and external) and interpersonal skills

  • Strong communication (written and verbal) skills at all levels within the organization

  • Experience in client relationship management and in delivering exceptional client service

  • Solutions-focused with innovative ideation skills

  • Global mindset, cultural agility, versatile working style

  • Understanding of the Polish labour law and regulations

  • Post Graduate/Graduate degree

  • Approximately 12-15 years of relevant experience (i.e. Centres of Expertise, Global operating models)

  • Analytical skills experience preferable

  • Appropriate experience demonstrating above listed knowledge and skills

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.

• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.

• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.

• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

Let us introduce you the job offer by EY GDS Poland – a member of the global integrated service delivery center network by EY.

The Business Support Services Location Leader is responsible for managing the Delivery Centre and Centre of Excellence (CoE) Teams. Business Support Services includes 1) Markets, 2) Brand Marketing&Communications and 3) Administration and Workplace Services (MBA) in the GDS Poland Center. This individual will liaise with the CoE and DC leaders to ensure that local team members are equipped to deliver exceptional client services in line with the requirements of the relevant CoE/DC. This will include overall responsibility for all local talent and operational matters and working closely with the local CoE and DC leaders to ensure a quality service is provided to the GDS clients. The role will ensure that all operational and people related matters are managed to a high degree to create an inclusive culture and to drive exceptional service to the business.

The opportunity

This role holder will work with the MBA Go to Market / Business Relationships team to focus on Executive relationships as appropriate for the location and to identify opportunities for GDS to further enable the business. They will provide inputs on KPIs for service delivery teams based in GDS Poland although overall responsibility for setting and delivering on these targets will reside with the Service Delivery Teams.

This role holder will also be responsible for working with the local recruitment team to deliver on the recruitment needs of the local Delivery Centres and CoEs as well as ensuring all training activities are completed locally on behalf of service delivery teams ensuring excellent customer service at all times.

EY Global Delivery Services

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.

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