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Business Support Specialist

Ingka Business Service Center sp. z o.o.

  • Lublin

    Lublin
  • offer expired over a month ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • home office work, hybrid work
  • remote recruitment
  • запрошуємо працівників з України
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Запрошуємо працівників з України
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Your responsibilities

  • You will be Procurements expert in how the selected tools are operated in the daily business

  • You will make sure that our manuals and education packages are up to date.

  • You will manage educations around the how to operate the solution to different target groups

  • You will administer some content and monitor content quality in the different tools

  • You will manage and lead different Key user networks

  • You will act as SME in the ongoing development initiatives of our existing solutions.

  • You will drive different investigation and come with improvement suggestions based on end user needs

Our requirements

  • A university degree within Business Administration, IT or similar.

  • The ability to create great co-operation with internal and external colleagues.

  • Good knowledge of customer service and support

  • Good computer skills including Excel, word & PowerPoint

  • English language skills: excellent writing and reading comprehension, any other language is a plus

  • Good analytical, problem solving and have attention to details

  • Experience form Procurement, Finance or Retail area will be an asset

  • Knowledge of P2P area or ERP/P2P systems will also be an asset

  • You need to be able to travel at 4-6 times per year

What we offer

  • remote/hybrid style of working,

  • flexibility in working conditions,

  • flexible workspace based on the concept of activity based office where co-workers feel empowered and comfortable. Our office supports individual needs of employees regardless of their physical abilities,

  • stable employment conditions on the basis on contract of employment,

  • employee loyalty programme Tack!

  • private medical care for IKEA employees and their families,

  • cafeteria programme (including eg. Multisport card),

  • accident Insurance and Pension Plan,

  • jubilee awards, commemorative gifts, special events.

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • life insurance

  • flexible working time

  • fruits

  • corporate products and services at discounted prices

  • integration events

  • retirement pension plan

  • no dress code

  • video games at work

  • coffee / tea

  • parking space for employees

  • leisure zone

  • meal passes

  • christmas gifts

  • birthday celebration

  • employee referral program

  • charity initiatives

  • family picnics

Job description

When you think of IKEA, words like flexibility, fun, great atmosphere and Scandinavian style of working come to your mind. To be successful in this role we see that you have a great passion for how we can utilise our IT Solutions in the optimal way and are willing to provide great service but also to be able to find a way forward and motivate the suggested way. You have a strong business drive and are result oriented. As we are working in a team environment you must be a team player who likes to be a part of high performing team even if we are located in different places. You can identify needs and you take responsibility and deliver on your promise. As we work towards all parts of IKEA you must love to work together with people from all over the world.

Your responsibilities

To be successful in this role we see that you have a great passion for how we can utilise our IT Solutions in the optimal way and are willing to provide great service but also to be able to find a way forward and motivate the suggested way. You have a strong business drive and are result oriented. As we are working in a team environment you must be a team player who likes to be a part of high performing team even if we are located in different places. You can identify needs and you take responsibility and deliver on your promise. As we work towards all parts of IKEA you must love to work together with people from all over the world.

About this work area

We in a exiting times where we are in need to bring in extra temporary support to strengthen our focused team that work with our tools in the Source to Contract and Order area and now we are looking for a Business Support Specialist.

As a Business Support Specialist you will mainly act as the bridge between Business and IT, being our expert in the tools, work with support and coordination of our IT Solutions to all our markets. You will work in our Solution Support team who handle the key-user support, manuals and key-user trainings. You will work with most parts of Ingka Procurement but also our stakeholders and suppliers.

You will coordinate people from different units and cultures and manage communication to stakeholders relevant for the support and coordinating work. You will conduct trainings for new and existing markets and/or new ways of working.

Ingka Business Service Center sp. z o.o.

Hej! We are Ingka Business Service Center and we are part of Global Business Operations. As the European Hub of GBO we provide Finance ​and HR services and support over 20 countries in the world. ​Currently we are almost 500 co-workers representing 20 nationalities working from Poznań (Poland).

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