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Business Support Team Lead

  • Zabierzów (pow. krakowski), małopolskie pokaż mapę
  • Kierownik
  • 10.01.2018

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    Business Support Team Lead

    Your role:

    Are you at your best when supporting others? Are you a driver of change, always making sure your people and processes are fit for the future? Do you know how to bring out the best in people? How much do you want to influence an exciting corporate toolset and its associated processes?


    We're looking for someone like this to:

    • be the regional team lead for the Project Portfolio Consulting PEO team in Poland, working with other PPC team leads on the oversight for the whole PPC population
    • work with the team on the strategic new PPM toolset that has been implemented by us, and join us on the exciting journey of building up on what is now a pivotal toolset
    • manage the service desk queue, complete the analysis of the tickets, improve the feedback to the Portfolio Liaisons and Operating managers and drive the improvements of PPM tool for the users based on the aforementioned analysis
    • Ensure the team become subject matter experts for the project portfolio management tool and process landscape, and provide comprehensive training sessions for all PPM users
    • identify opportunities to streamline and simplify processes to increase efficiency and reduce costs
    • work with Project Portfolio Controlling (PPC) stakeholders to ensure internal controls are in place for services in scope

    Your team:

    You'll be working in the Project Portfolio Controlling (PPC) team within Group Technology Operating Management, in Krakow, Poland. We ensure an effective and efficient Operating and Control environment across Group Technology, delivered within agreed operating plans, whilst providing portfolio management services across the firm. The PPC stream is accountable for delivering consistent change the bank (CTB) portfolio planning, reporting and portfolio assessment. This Portfolio Execution & Operations Analyst role will require you to work closely with senior managers within Group Technology, the divisional Governance committees, Finance, Group Strategic Change Management, other streams in GT COO and the program and portfolio management communities.

    Your experience and skills:

    You have:

    • proven experience in a similar position of support for users
    • understanding the customers and driving improvements both within the team as well as the services we are offering
    • the ability to lead others as part of a team structure
    • worked across multiple business lines and levels of seniority
    • financial acumen
    • experience & ideas on automating processes

    You are:

    • passionate about the client experience, with strong interpersonal skills
    • a strong communicator, comfortable interacting with colleagues at all levels
    • an inspiring leader, known for setting clear expectations
    • well organized and able to thrive when no two days are the same

    About us:

    Expert advice. Wealth management. Investment banking. Asset management. Retail banking in Switzerland. And all the support functions. That's what we do. And we do it for private and institutional clients as well as corporations around the world.

    We are about 60,000 employees in all major financial centers, in almost 900 offices and more than 50 countries. Do you want to be one of us?

    What we offer:

    Together. That’s how we do things. We offer people around the world a supportive, challenging and diverse working environment. We value your passion and commitment, and reward your performance.

    Please submit your application in English.

    You are kindly requested to include the following clause in your application: "Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w ofercie pracy dla potrzeb procesu rekrutacji zgodnie z ustawą z dnia 27.08.1997r. Dz. U. z 2002 r., Nr 101, poz. 923 ze zm."