Oferta pracy

Business Travel, Relocation & Mobility Customer Advisor

Antal SSC/BPO

7 5009 000 gross / mth.
  • Lublin

    Lublin, Lublin
  • offer expired a month ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular), senior specialist (Senior)
  • home office work, hybrid work
  • Immediate employment
  • remote recruitment
  • Робота для іноземців
    без польської

Recruitment for

Looking for new responsibilities within Customer Service and business processes? Do you need professional and personal development?

Our Client - a prestigious international company - may have an offer for you!

Your responsibilities

  • Resolve queries and escalations on a timely basis utilizing an omnichannel technology solution (phone, email, chat, etc.)

  • Monitor customer inquiry and exception workflows regularly to ensure resolution within the defined SLA and KPI

  • Ensure all interactions and transactions are accurately and timely documented in the business operation system for full transparency

  • Work closely with a supplier management team, client accounting teams, service providers, customer experience and operations teams in multiple locations across the world to ensure quality and timely services are being delivered to customers

  • Engage and adopt new technology enhancements and features, sharing these updates and promoting them internally and with customers to encourage high usage of tools and self-service support

  • Cognizant of customer trends; articulate and share these to leadership to enable the continual development of technology, products and services in support of the customer experience vision

  • Contribute to the knowledge base for the betterment of overall operations and recommend process improvements changes based on business objectives

Employer requirements

  • Professional experience in the area of Customer Service / Contact Centre / Call Centre / Global Mobility (International Mobility / HR Mobility / Relocation services) in an international environment

  • Fluent English (C1 level or higher)

  • Fluent knowledge of one of the indicated languages would be an asset: Russian, Japanese, Italian, French, Spanish

  • Excellent communication, presentation, problem-solving, organisational and relationship building skills

  • Knowledge of Zendesk or another ticketing system would be an asset

  • Availability to work in two shifts rotated 2 weeks by 2 weeks (8 am - 4 pm, 2 pm - 10 pm) + 1 weekend per month or quarter

What employer offers

  • Interesting career in the new SSC structure (the first department in a start-up branch in Poland)

  • Various development opportunities in a dynamic global environment (the company is one of the leaders in their industry)

  • Responsibility for services on a global scale

  • Taking part in transition of business processes within Customer Service Operations

  • Full-time employment contract with adequate salary (depending on experience)

  • Hybrid work with big flexibility in terms of home office (mainly remote work is also available - periodic team meetings and trainings require work in the office 1 day per week)

  • The office close to the centre of Warsaw (metro station: Rondo Daszyńskiego)

Antal SSC/BPO

Antal is a leader in executive recruitment and HR consulting services. The brand is present in 35 countries and has been operating in Poland since 1996. Antal International offices in Warsaw, Wrocław, Cracow, Poznań and Gdańsk conduct projects across Poland and abroad for biggest global corporations and local businesses operating in all sectors of the economy. The Antal SSC & BPO team specializes in providing recruitment services for shared services and outsourcing centres. Its projects involve searching for candidates to fill positions that require advanced technical or managerial skills, as well as high-volume recruitment associated with creating new structures or new teams within a short timeframe. The Antal SSC & BPO division consists of sections specializing in the following disciplines: Finance & Accountancy, Banking Operations, Payroll/HR, Legal Operations, Customer Service/IT Helpdesk, Purchasing, Supply Chain.

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