Butler - Osobisty Asystent Gościa

  • Warszawa, mazowieckie pokaż mapę
  • Specjalista
  • 08.12.2017
  • Ważna jeszcze 23 dni (do 07.01.2018)

Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

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Raffles Hotels & Resorts is a collection of award-winning luxury hotels located in vibrant destinations around the world. Unique with its own distinct personality, each Raffles hotel distinguishes itself with the highest standards of product and service.

We offer excellent career development and growth opportunities for our colleagues who have the talent, dedication, drive and passion to be part of a leading global luxury hospitality brand.

Raffles Europejski Warsaw, scheduled for opening in 2018, not only brings a new luxury hotel to this fast changing city, but also heralds the next chapter for one of the city’s most iconic and best loved buildings. It will offer its guests 106 luxurious rooms and suites, Europejski Grill restaurant, legendary Long Bar and Lourse Warsaw Patisserie. The hotel will also house a Raffles Spa featuring six treatment rooms and an indoor pool.

If you are looking for a dynamic environment for growth, please join us as:

Butler - Osobisty Asystent Gościa
Miejsce pracy: Warszawa

Summary of Responsibilities:

Responsibilities and essential job functions include but are not limited to the following:     

  • To consistently provide thoughtful, caring and sincere service
  • To identify and anticipate Guests’ needs and ensure personalized service is provided
  • To provide Food and Beverage Services as required
  • To assist with any plans or arrangements the guest intends to make during their stay
  • To ensure that all requests from Guests are made possible and are followed up on
  • To fully understand  and have knowledge of all in suite services, technology, amenities, functions & systems
  • Ensure repeat guests are met and greeted on a daily basis and profiles are updated
  • Ensure long-staying/special-attention/occasion-celebrating guests are taken care of exclusively, paying particular attention to their needs and requests
  • Respect guest privacy and do not discuss guests’ private information with colleagues
  • Ensure all unattended valuables and belongings inside guest rooms are noted and Supervisor is informed about the same
  • Provide third service to guests by ensuring rooms are tidied up after guests leave rooms
  • Provide prompt laundry service and shoe shine service, ensuring special preferences of guests are met
  • Demonstrate discretion and courtesy when entering into the private space of guests
  • To assist guests regarding hotel facilities in an informative and helpful way
  • To follow department policies, procedures and service standards
  • To follow all safety policies  
  • Other duties as assigned

Qualifications:

  • Previous customer related experience an asset
  • Must possess a professional presentation
  • Must possess outstanding guest services skills and sophisticated verbal and communication skills
  • Computer literate in Microsoft Window applications an asset
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast paced environment
  • Ability to work cohesively with fellow colleagues as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
About Accorhotels

We are much more than a world leader. We are 240,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,100 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making “Feel Welcome” resonate as the finest hotel promise. AccorHotels provides an extensive offer to students including complementary brands—from luxury to economy - that are recognized and appreciated around the world for their service quality: Raffles Hotels & Resorts, Fairmont Hotels & Resorts, Swissôtel Hotels & Resorts, Sofitel Legend, SO Sofitel, Sofitel, Pullman Hotels & Resorts, MGallery by Sofitel, Grand Mercure, The Sebel, Novotel, Suite Novotel, Mercure, Mama Shelter, Adagio, ibis, ibis Styles, ibis budget, hotelF1. We are committed to a culture in which our colleagues FEEL WELCOME and FEEL VALUED. Guided by our strong values and rich culture, we are consistently recognized as a top employer and a global community of hospitality leaders dedicated to serving our guests, colleagues and communities, realizing our full potential through professional development and growth opportunities, and enjoying a life filled with unlimited experiences. For more information, please visit accorhotels.jobs and  frhi.com/careers.
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Wyrażam zgodę na przetwarzanie przez Hotel Raffles Europejski Warsaw moich danych osobowych, zawartych w mojej ofercie pracy, dla potrzeb niezbędnych do realizacji procesu rekrutacji zgodnie z ustawą z dnia 29 sierpnia 1997 r. o ochronie danych osobowych (t.j. Dz. U. z 2016 r., poz. 922). Jednocześnie wyrażam zgodę na przetwarzanie przez Hotel Raffles Europejski Warsaw moich danych osobowych na potrzeby przyszłych rekrutacji.

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