C2C Collection Specialist SK/CZ

Your responsibilities

The objective of this role is to keep balance between maintaining trustful relationships and ensuring timely payments.

To succeed in this role you need:

▪ To deliver a high quality and cost-effective service and oversees the process or part of credit to cash process

▪ To drive continuous improvement within the team

▪ To have strong attention to details

▪ To have analytical skills

Responsibilities:

▪ Monitoring accounts to identify overdue payments

▪ Execution of a complex Cash Collection process

▪ Monitoring payment deadlines and sending reminders to customers

▪ Verifying and reviewing details of client’s accounts and due payments

▪ Contacting clients and collecting outstanding debts as well as obtaining payment statuses

▪ Facilitating the identification and resolution of any customer disputes

▪ Reconciling open balances and investigating differences between the payments and invoices

▪ Coordinating accounts receivable month-end close activities and reporting

▪ Reconciling settlements, and customer balances

▪ Supporting creation of the desktop procedures (DTPs) for the C2C area

Our requirements