Oferta pracy

Call Center Sales Manager ( F/m)

Michael PageO firmie

  • Wielkopolskie

    wielkopolskie
  • Ważna jeszcze 25 dni
    do: 18 sie 2021
  • Umowa o pracę
  • Kierownik / Koordynator
Czas na zmiany?
Call Center Sales Manager ( f/m)
Wielkopolskie JN -072021-2944438

You will ensure that technology is utilized to a maximum and that staff are well-organized and productive. You will drive performance by determining and monitoring key KPIs for the telesales and call center, ensuring continuous and improved service to customer services programs.

 

Client Details

For our Client , an international e-commerce company, we are searching for a skilled Call Center Sales Manager to supervise daily operations and personnel aiming for maximum efficiency and cost-effectiveness.

Description

  • Develop objectives for the telesales/ call center's day-to-day activities
  • Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
  • Identifying telesales software requirements
  • Team Management ( up to 40 people)
  • Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.)
  • Assume responsibility of budgeting and tracking expenses
  • Hire, coach and provide training to personnel to maintain high customer service standards
  • Monitor and improve ordering, telephone handling and other procedures
  • Evaluate performance with key metrics (accuracy, call-waiting time etc.)
  • Prepare reports for the Board Members.

Profile

  • University education for a minimum of three years (or equivalent)
  • Minimum 3 years of experience as call center manager or similar position
  • Experience with call centers (B2C) and telesales
  • Experience in customer service & sales is required
  • Knowledge of performance evaluation and customer service metrics
  • Solid understanding of reporting and budgeting procedures
  • Experience in basic financial analysis (cost-effectiveness, cost-benefit etc.)
  • Outstanding communication and interpersonal skills
  • Excellent organizational and leadership skills with a problem-solving ability
  • Positive and patient

Job Offer

  • Attractive compensation package, success related bonus system and company car;
  • Dynamic organisation with leading position in their fields of expertise;
 

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Doradztwo i pełne wsparcie

 

Najlepsze oferty pracy od sprawdzonych pracodawców

Call Center Sales Manager ( f/m)Numer ref.: JN -072021-2944438

You will ensure that technology is utilized to a maximum and that staff are well-organized and productive. You will drive performance by determining and monitoring key KPIs for the telesales and call center, ensuring continuous and improved service to customer services programs.

 

Client Details

For our Client , an international e-commerce company, we are searching for a skilled Call Center Sales Manager to supervise daily operations and personnel aiming for maximum efficiency and cost-effectiveness.

Description

  • Develop objectives for the telesales/ call center's day-to-day activities
  • Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
  • Identifying telesales software requirements
  • Team Management ( up to 40 people)
  • Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.)
  • Assume responsibility of budgeting and tracking expenses
  • Hire, coach and provide training to personnel to maintain high customer service standards
  • Monitor and improve ordering, telephone handling and other procedures
  • Evaluate performance with key metrics (accuracy, call-waiting time etc.)
  • Prepare reports for the Board Members.

Profile

  • University education for a minimum of three years (or equivalent)
  • Minimum 3 years of experience as call center manager or similar position
  • Experience with call centers (B2C) and telesales
  • Experience in customer service & sales is required
  • Knowledge of performance evaluation and customer service metrics
  • Solid understanding of reporting and budgeting procedures
  • Experience in basic financial analysis (cost-effectiveness, cost-benefit etc.)
  • Outstanding communication and interpersonal skills
  • Excellent organizational and leadership skills with a problem-solving ability
  • Positive and patient

Job Offer

  • Attractive compensation package, success related bonus system and company car;
  • Dynamic organisation with leading position in their fields of expertise;
 

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