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Aktualne oferty pracodawcyPracodawca zakończył zbieranie zgłoszeń na tę ofertę
Aktualne oferty pracodawcyCall Center Team Leader
Marta Poland sp. z o.o.
- Aleja Grunwaldzka 345, Oliwa, GdańskGdańsk, Pomeranian
- offer expired over a month ago
- contract of employment, contract of mandate
- full-time
- manager / supervisor
- full office work
- Immediate employment
- Shift work:no
- Days of work:working days (Monday to Friday)
- Working hours:possible to work overtime, 9:00-17:00
- Possible night work:no
- Payment schedule:monthly
- Model of payment:basic salary + performance bonus
Marta Poland sp. z o.o.
Aleja Grunwaldzka 345
Oliwa
Gdańsk
Your responsibilities
Responsible for a a team of 10-15 agents
Manage the daily performance of employees and identifying & proposing areas for improvement on both individual and the team level
Conduct regular 1:1 Meetings, team meetings and performance reviews
Challenge processes and procedures, in the context of continuous improvement
Raise awareness of unusual trends in performance, team, attitude and other management parameters
Take an end to end ownership of the team, seek to resolve ongoing issues, and be a leader in the workplace
Coach the team to provide best in class customer experience for Caregivers
Support the rollout of new processes
Work alongside the Head of Operations to contribute to the successful implementation of a high performing sales excellence culture at marta
Ensure compliance
Build on customer relationships, gaining commitment and ensuring that all customer requirements are identified and met
Comply with all company processes and tools used to record and track opportunities and orders and report progress
Our requirements
5+ years' experience of working in a fast-paced, international environment with the flexibility and personal resilience (preferably operations and sales or account management)
Ambition to go above and beyond given tasks and a hands on attitude
Excellent communication, organizational and planning skills
Able to take initiative/responsibility to support the team in their common goals
Good Customer Service attitude
Strong teaming skills and demonstration of proactive leadership
Good written and spoken English skills are required, German skills are a plus
The flexibility and willingness to undertake a range of administrative functions competently, interacting with other team members
Very good analytical skills: ability to interpret and present data to generate insights and support decision-making
Strong ownership skills and proactive mindset
Natural relationship builder with integrity, reliability and maturity
Ability to meet deadlines and work under the time pressure
What we offer
Attractive salary package
Commit to solving one of the biggest societal problems of today
Become a part of a fast growing team and work directly with the team of founders
Joining one of the fastest growing healthtech startups in EU - recently closed a seed round of EUR 6.6M
Take over the full responsibility of the Team work from the very beginning and help shaping the future of marta
Benefits
private medical care
sharing the costs of foreign language classes
integration events
no dress code
coffee / tea
About Us
marta connects caregivers from all over Europe with families who need help in caring for their loved ones. We have embarked on a journey to make elderly care more transparent, affordable, and reliable.
The current market is still largely analogous and highly dysfunctional. There is not enough care available, and the Caregivers earn often too little. Our goal is to bring clarity to this non-transparent market and to use technology to empower caregivers in their everyday work.
We address problems that are faced by every family with elderly relatives in Germany, with the goal of making care better through technology and giving patients the opportunity to age gracefully in their homes.
As the Team Lead Customer Service Poland you will be working directly with the global Head of Operations and focus on building a strong performing A-Team while providing best-in-class service to our caregiver customers in Poland.