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Call Center Team Leader

Marta Poland sp. z o.o.

  • offer expired over a month ago
  • contract of employment, contract of mandate
  • full-time
  • manager / supervisor
  • full office work
  • Immediate employment
  • Shift work:no
  • Days of work:working days (Monday to Friday)
  • Working hours:possible to work overtime, 9:00-17:00
  • Possible night work:no
  • Payment schedule:monthly
  • Model of payment:basic salary + performance bonus

Marta Poland sp. z o.o.

Aleja Grunwaldzka 345

Oliwa

Gdańsk

Your responsibilities

  • Responsible for a a team of 10-15 agents

  • Manage the daily performance of employees and identifying & proposing areas for improvement on both individual and the team level

  • Conduct regular 1:1 Meetings, team meetings and performance reviews

  • Challenge processes and procedures, in the context of continuous improvement

  • Raise awareness of unusual trends in performance, team, attitude and other management parameters

  • Take an end to end ownership of the team, seek to resolve ongoing issues, and be a leader in the workplace

  • Coach the team to provide best in class customer experience for Caregivers

  • Support the rollout of new processes

  • Work alongside the Head of Operations to contribute to the successful implementation of a high performing sales excellence culture at marta

  • Ensure compliance

  • Build on customer relationships, gaining commitment and ensuring that all customer requirements are identified and met

  • Comply with all company processes and tools used to record and track opportunities and orders and report progress

Our requirements

  • 5+ years' experience of working in a fast-paced, international environment with the flexibility and personal resilience (preferably operations and sales or account management)

  • Ambition to go above and beyond given tasks and a hands on attitude

  • Excellent communication, organizational and planning skills

  • Able to take initiative/responsibility to support the team in their common goals

  • Good Customer Service attitude

  • Strong teaming skills and demonstration of proactive leadership

  • Good written and spoken English skills are required, German skills are a plus

  • The flexibility and willingness to undertake a range of administrative functions competently, interacting with other team members

  • Very good analytical skills: ability to interpret and present data to generate insights and support decision-making

  • Strong ownership skills and proactive mindset

  • Natural relationship builder with integrity, reliability and maturity

  • Ability to meet deadlines and work under the time pressure

What we offer

  • Attractive salary package

  • Commit to solving one of the biggest societal problems of today

  • Become a part of a fast growing team and work directly with the team of founders

  • Joining one of the fastest growing healthtech startups in EU - recently closed a seed round of EUR 6.6M

  • Take over the full responsibility of the Team work from the very beginning and help shaping the future of marta

Benefits

  • private medical care

  • sharing the costs of foreign language classes

  • integration events

  • no dress code

  • coffee / tea

About Us

marta connects caregivers from all over Europe with families who need help in caring for their loved ones. We have embarked on a journey to make elderly care more transparent, affordable, and reliable.

The current market is still largely analogous and highly dysfunctional. There is not enough care available, and the Caregivers earn often too little. Our goal is to bring clarity to this non-transparent market and to use technology to empower caregivers in their everyday work.

We address problems that are faced by every family with elderly relatives in Germany, with the goal of making care better through technology and giving patients the opportunity to age gracefully in their homes.

As the Team Lead Customer Service Poland you will be working directly with the global Head of Operations and focus on building a strong performing A-Team while providing best-in-class service to our caregiver customers in Poland.