Oferta pracy

Call Centre Performance Coordinator

Antal SSC/BPOO firmie

5 000‐6 500 zł brutto / mies.
Rekrutacja zdalna

Rekrutacja zdalna

To wyróżnienie ofert oznacza, że cały proces rekrutacyjny jest prowadzony zdalnie. Dowiedz się więcej
Rekrutacja zdalna
  • Warszawa
    Warszawa, mazowieckie
  • Ogłoszenie wygasło miesiąc temu
  • Umowa o pracę
  • Pełny etat
  • Kierownik / Koordynator

Antal SSC/BPO

Warszawa

Warszawa

Looking for new responsibilities within Customer Service? Do you need professional and personal growth?

Our Client - prestigious international company - may have an offer for you!

Call Centre Performance Coordinator

Numer ref.: CS/WAW

Main responsibilities:

  • Cooperation with European subsidiaries  and Head Quarter within Customer Service area (after sales service)
  • Monitoring of quality and punctuality of department performance
  • Providing daily support for Customer Service managers in European subsidiaries
  • Complex systems and tools development management
  • Trends monitoring, knowledge base updating and conducting improvement in Customer Service area
  • Support in department budget management
  • Preparing various reports and analysis
 

Requirements:

  • At least 2-3 years’ experience in Customer Service/ Customer Interaction Center / Call Centre
  • Fluent English (preferably C1 level)
  • Knowledge about Customer Service operations management, market research, customer needs and improvements in customers contact channels
  • Experience in results analysis and reporting  
  • Proactive and positive attitude
  • Good knowledge of Excel, Word and Power Point
 

Offer:

  • Working in a modern and friendly international environment in a well-known global company
  • Varied scope of duties
  • Possibility of acquiring new knowledge and expanding professional experience in dynamic and international environment
  • Professional development and trainings
  • Full-time employment contract with extensive benefit package
 

Please send your CV (preferably in English) at:

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