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Cash Collection Specialist with English

Lufthansa Global Business Services sp. z o.o.

  • Wadowicka 3b, Podgórze, Kraków
    Kraków, Lesser Poland
  • offer expired a month ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • hybrid work
  • Immediate employment
  • remote recruitment

Lufthansa Global Business Services sp. z o.o.

Wadowicka 3b



Your responsibilities

  • Professional and pro-active day to day contact with customers (via phone and email) in order to ensure timely payments

  • Identification of non-payment reasons and payment behavior analysis

  • Performs analysis, conducts investigations and reconciliations of accounts as necessary

  • Prepares and sends documents and reports for customers and internal departments (e.g.: statement of accounts, balance confirmation, reconciliation files)

  • Manages dunning process. Completes in a timely manner all tasks determined by Collection Strategy and Collection tool

  • Coordinates cash collection and customer inquiries in Invoicing and Cash Collection cluster

  • Prepares documentation of Collection efforts and cooperates with Sales, Legal and 3rd party Collection Agencies

  • Knows and follows confidential data protection rules and ensures compliance with internal guidelines and procedures

  • Works with accounting documents and processes data and vouchers according to accounts receivables procedures

  • Ensures customer’s master data in accounting system to be up-to-date

Our requirements

  • Master/Bachelor degree or at least accomplished 3rd year of studies in economic disciplines

  • Experience in customer service or in accounting (AR, Cash Collection) will be an asset

  • Very good command of English

  • Any experience with ERP and accounting systems will be a strong plus

  • Good command of all Windows applications

  • Charted Accountant qualifications will be an asset

  • Diligent, independent and systematic approach to work

  • Analytical and conceptual mindset

  • Communication skills

  • Numeric skills

  • Team player

  • Customer orientation

  • Flexibility and adaptability

What we offer

  • Hybrid working model

  • Opportunity to work from each part of Poland during remote work

  • New branded and modern office: 200 adjustable desks, several types of meeting rooms, bike amenities, lounge rooms and chill out spaces, cozy kitchens and excellent public transport in a walking distance (rondo Matecznego)

  • Possibility to fulfil a dream about far journeys with attractive travel benefits

  • Access to LinkedIn Learning online courses and trainings prepared by our amazing training team :)

  • Continuous improvement environment

  • Supportive & friendly working atmosphere - we work towards a joint success


  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • remote work opportunities

  • flexible working time

  • corporate products and services at discounted prices

  • integration events

  • leisure zone

  • extra social benefits

  • employee referral program

  • charity initiatives

  • Cafeteria program

  • prepaid cards

Lufthansa Global Business Services sp. z o.o.

Lufthansa Global Business Services GmbH (LGBS) is a 100 per cent Lufthansa subsidiary. We offer shared services worldwide for the entire Lufthansa Group in the areas of Finance, Business Intelligence & Transformation, Human Resources, Procurement and IT, which we provide or manage ourselves. It’s our goal to harmonize and standardize processes and to continuously make them more efficient and effective. We see ourselves as pioneers in digitization, as well as in the use and distribution of the latest technologies, for example in business process automation. As an internationally operating company, LGBS is represented at locations in Frankfurt, Hamburg, Krakow, Manila and Mexico City and manages BPO providers in Germany and abroad. With the global network of foreign representatives of the Lufthansa Group's field organization, we are also locally anchored and active worldwide.

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