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Oferta pracy
Cash Collection Specialist with Italian
Genpact PLAbout the company
- KatowiceKatowice, Silesian
- offer expired a year ago
- contract of employment
- full-time
- specialist (Mid / Regular)
- home office work
- remote recruitment
- Запрошуємо працівників з України
Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України
Your responsibilities
- Managing Unapplied Cash - performing the allocation of the current transfers on customer accounts according to documentation sent by the customer
- Booking incoming payments - posting the incoming transfers from the GL on customer accounts using Bank Statement
- Participate to conference calls with the relevant stakeholders
- Ensuring reaching targets of having zero Unallocated/Unapplied Cash at the End of the Month and at the end of the working day
- Ensuring the incoming payments are cleared timely
- Worklist - investigating the open deductions on the customers' accounts
- Performing matchings on customer accounts based on proper documentation received from collections
- Investigate reason for non-match
- Reaching out to Customer bank for the information
- Performing below Threshold Write Off according to the procedure on a Weekly basis / on a Monthly basis / anytime there is a special request from the Collection Specialist/Audit team
- Performing Final Settlements WO according to the Procedure on a Monthly Basis before Month End closure
- Processing Dispute Cases from Finding Dispute Cases
- Performing clearing actions on customer accounts - Cash Discounts, Bank Charges, Tax Differences
- Performing Reversal of Postings on customer accounts on special request
- Performing Reversal of Payment Allocations on customer account on special request
- Performing postings from Customer Account to Special GLs (Unearned Cash Discount, Earned Cash Discounts, Currency Differences, Tax)
- Take over increased responsibilities within the described activities above
- Training other team members regarding the daily tasks whenever necessary and requested by the operation management functions
- Provide requested services to customers as a part of Service Catalogue
- Support proper Order Management process
- Support proper Claims Management process
- Complete any tasks assigned by the operation management functions
Our requirements
- Fluent Italian and English
- Customer Focus (focus on external and internal customers)
- Team Alignment (team player; supports and respects others)
- Accountability and responsibility (personally driving change and using operational discipline to deliver on the promise)
- Good MS Excel skills
- Good knowledge of SAP Cash Collection / Cash App related transactions and workflows
- Good knowledge of financial controls related to Cash Collection / Cash App processes
- Ability to work with various IT applications
- Strong analytical skills including analysis of complex data
- University Graduate (min. Bachelor)
- Required experience in Customer Facing area
What we offer
- Attractive salary;
- Stable job offers - employment contract
- Work in a multicultural and diverse environment with employees from over 30 countries
- Genpact supports professional tranings and great career development opportunities
- Free access to our award-winning learning platform
- Benefits such as Insurance, Luxmed, additional vacation days, biking policy
Genpact PL
With a startup spirit and 80,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
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Cash Collection Specialist with Italian, Katowice