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Cash Collection Specialist with Italian

Genpact PL

  • Katowice

    Katowice, Silesian
  • offer expired over a month ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • home office work
  • remote recruitment
  • запрошуємо працівників з України
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Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України

Your responsibilities

  • Managing Unapplied Cash - performing the allocation of the current transfers on customer accounts according to documentation sent by the customer

  • Booking incoming payments - posting the incoming transfers from the GL on customer accounts using Bank Statement

  • Participate to conference calls with the relevant stakeholders

  • Ensuring reaching targets of having zero Unallocated/Unapplied Cash at the End of the Month and at the end of the working day

  • Ensuring the incoming payments are cleared timely

  • Worklist - investigating the open deductions on the customers' accounts

  • Performing matchings on customer accounts based on proper documentation received from collections

  • Investigate reason for non-match

  • Reaching out to Customer bank for the information

  • Performing below Threshold Write Off according to the procedure on a Weekly basis / on a Monthly basis / anytime there is a special request from the Collection Specialist/Audit team

  • Performing Final Settlements WO according to the Procedure on a Monthly Basis before Month End closure

  • Processing Dispute Cases from Finding Dispute Cases

  • Performing clearing actions on customer accounts - Cash Discounts, Bank Charges, Tax Differences

  • Performing Reversal of Postings on customer accounts on special request

  • Performing Reversal of Payment Allocations on customer account on special request

  • Performing postings from Customer Account to Special GLs (Unearned Cash Discount, Earned Cash Discounts, Currency Differences, Tax)

  • Take over increased responsibilities within the described activities above

  • Training other team members regarding the daily tasks whenever necessary and requested by the operation management functions

  • Provide requested services to customers as a part of Service Catalogue

  • Support proper Order Management process

  • Support proper Claims Management process

  • Complete any tasks assigned by the operation management functions

Our requirements

  • Fluent Italian and English

  • Customer Focus (focus on external and internal customers)

  • Team Alignment (team player; supports and respects others)

  • Accountability and responsibility (personally driving change and using operational discipline to deliver on the promise)

  • Good MS Excel skills

  • Good knowledge of SAP Cash Collection / Cash App related transactions and workflows

  • Good knowledge of financial controls related to Cash Collection / Cash App processes

  • Ability to work with various IT applications

  • Strong analytical skills including analysis of complex data

  • University Graduate (min. Bachelor)

  • Required experience in Customer Facing area

What we offer

  • Attractive salary;

  • Stable job offers - employment contract

  • Work in a multicultural and diverse environment with employees from over 30 countries

  • Genpact supports professional tranings and great career development opportunities

  • Free access to our award-winning learning platform

  • Benefits such as Insurance, Luxmed, additional vacation days, biking policy

Genpact PL

With a startup spirit and 80,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.

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