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(CCO) Manager, DBS CCO Testing, Technology

HSBC Service Delivery (Polska) Sp. z o.o.

  • Kapelanka 42a, Dębniki, Kraków
    Kraków, Lesser Poland
  • offer expired over a month ago
  • contract of employment
  • full-time
  • manager / supervisor
  • remote recruitment
  • запрошуємо працівників з України
Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України

HSBC Service Delivery (Polska) Sp. z o.o.

Kapelanka 42a



Your responsibilities

  • Applying judgment in relation to the identification and publication of control assurance findings through identifying the key risks and issues

  • Timely delivering Technology owned control testing in line with the quarterly and annual assurance plans

  • Establishing effective working relationship within the Global and Regional testing teams covering multiple time-zone

  • Supporting in maintaining 'trusted advisor' relationships with internal stakeholders and partnering with 2nd and 3rd Lines of Defence (LOD) including Operational Risk, ISR, Internal Audit etc. on coverage of control testing

  • Ensure compliance with HSBC policy and procedures, together with early identification and escalation of control issues as they arise

  • Assessing and testing effective controls that mitigate very high and high operational risks and understanding their role in risk management and internal control referred to as the ‘Three Lines of Defence’

Our requirements

  • Relevant experience (at least 3 years) in Control Assurance in Financial Service industry

  • Experience in assurance, audit or review in at least one from the following areas: Operations, IT and Business will be an asset

  • Knowledge in operational control assurance and risk management, internal control or internal audit

  • Process Assessment experience

  • Good project management and planning skills

  • Attention to details and critical thinking

  • Ability to read, write and speak French is desirable

What we offer

  • Challenging position in the multinational environment with exposure to the senior management

  • Stable job in one of the largest banking and financial services organisation in the world

  • Opportunity to get to know and develop in assurance and audit in the areas of Operations, Business and IT

  • Modern office in a good location – Kapelanka street, Krakow

  • Home office (after 3-month probation period possibility to work from home most of the time)

  • Task-based working hours

  • Parking card

  • Employees’ benefits: private medical and dental health care, Multisport Card, life insurance and many others

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • integration events

  • corporate sports team

  • doctor’s duty hours in the office

  • retirement pension plan

  • corporate library

  • no dress code

  • video games at work

  • coffee / tea

  • parking space for employees

  • leisure zone

  • extra social benefits

  • employee referral program

  • opportunity to obtain permits and licenses

  • charity initiatives

  • family picnics

  • extra leave

Recruitment stages

Phone interview


Online assessment


Zoom interview


Welcome to HSBC!

About the team:

Newly established Global Chief Control Officer (CCO) Function directly supports the Group’s Chief Operating Officers (COO). The purpose of the CCO function is to enable over 80,000 colleagues within HSBC Operations, Services and Technology (HOST) to deliver a safe and secure service to all our customers, colleagues and the Bank itself. This will be achieved by:

• Enforcing robust risk governance and ensuring all stakeholders have visibility of key risks and remediation activity.

• Setting, communicating and monitoring risk appetite in line with business requirements.

• Conducting high quality and efficient reviews of our control performance.

• Facilitating controls remediation where required.

• Raising awareness and understanding of risks, controls and risk management.

• Continuously improving the control and monitoring of risk, including behaviors.

The Global CCO Function covering the following areas: Control Assurance, Reporting, Automation and Governance, Risk Culture.

About the role:

The role holder will be a key team member of the GCOO Assurance function which provides independent validation of control effectiveness in HSBC.

The purpose of Manager, Controls Assurance is to support Assistant Vice President and Senior Manager in performing control assurance activities in line with HSBC Operational Risk policy and GCOO Assurance methodology across HSBC control estate but also in relation to the SWIFT Annual Certification process. This includes executing control reviews, thematic process reviews and deep dives. As such, prior experience of performing assurance activities is essential.

Scope of control covered by the GCOO Assurance team spans all HSBC Businesses and Functions, including Technology. The purpose of this role is to deliver control assurance focusing on Technology owned controls as part of the GCOO Assurance team. As such, IT knowledge is desired.

HSBC Service Delivery (Polska) Sp. z o.o.

HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 64 countries and territories.

HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

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