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(CCO) Senior Control Manager - Deputy Chief Operating Office (DCOO) - Europe Regional Lead

HSBC Service Delivery (Polska) Sp. z o.o.

HSBC Service Delivery (Polska) Sp. z o.o.

Kapelanka 42a



Your responsibilities

  • Your role will be part of Chief Control Office (CCO) function. CCO plays an important role in enabling the bank to operate within its risk appetite, by ensuring efficient and effective risk and control management. DCOO comprises key central services for the bank i.e. Procurement, Corporate Real Estate, Physical Security, Transformation services, Business Continuity and Incident Management

  • You will be responsible for first line of defence activity, for DCOO in Europe (20 markets), engaging with CCO DCOO Global leads to ensure the consistent and effective implementation and performance of operational risk framework and control assurance of the first line of defence for DCOO

  • This job provides specialist risk and control advice, challenges and insights, promoting risk and control monitoring and decision-making.

  • This role will be a key member of the CCO Regional team, supporting the Regional and Global CCO and key European DCOO stakeholders

  • Act as trusted advisor for the senior management of DCOO Europe on how to properly manage their operational risk and all items related (e.g. risk assessments, control environment, issues management)

  • Manage the promotion of accountable risk and control decision-making based on quality data and commercial analysis

  • Manage the provision of specialist risk and control knowledge and insights leading efforts to continuously improve the control environment and monitoring of risk, including behaviours

  • Identify trends to anticipate future developments in the risk and control environment

  • Manage the development and implementation of future-fit risk management frameworks

  • Influence and shape the development of regulatory frameworks in collaboration with internal parties

  • Provide remit area Senior Management with updates on any releant changes to policy or projects related to operational risk that have an impact on their area of responsibility.

  • Actively challenge poor, inefficient or excessive controls, related tasks and behaviours

  • Promote desired behaviours and a positive risk culture across the remit area

Our requirements

  • The role holder will be expected to have a deep subject matter expertise and understanding of at least one of the DCOO services: Procurement, Corporate Real Estate, Physical Security, Transformation services, Business Continuity and Incident Management

  • Over 10 years of financial industry / consulting experience, and some international experience preferred

  • Additional experience across Operations, Risk Management, and / or Audit roles requiring management of diverse risk types would be an advantage

  • Ability to develop trusted advisor status with key Executive stakeholders through Subject Matter expertise, industry experience and track record

  • Ability to understand desired Business outcomes across the matrix and ability to translate in to well communicated and clearly articulated papers

  • Detail-oriented and able to work independently and distil complex, ambiguous information to create insights for leaders

  • Ability to quickly analyse a status quo and identify opportunities for continuous improvement or process re-engineering

  • Intellectually curious and abreast of latest trends related to areas within DCOO services and Risk Management more broadly

What we offer

  • Varied global role is a highly professional and skilled team

  • Interesting and varied career path in an international organization

  • Ability to shape and drive your work based on agreed outcomes

  • Private health care, employee benefits

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • integration events

  • corporate sports team

  • doctor’s duty hours in the office

  • retirement pension plan

  • corporate library

  • no dress code

  • video games at work

  • coffee / tea

  • parking space for employees

  • leisure zone

  • extra social benefits

  • employee referral program

  • opportunity to obtain permits and licenses

  • charity initiatives

  • family picnics

  • extra leave

Recruitment stages

Phone interview


Online assessment


Zoom interview


Welcome to HSBC!

HSBC Service Delivery (Polska) Sp. z o.o.

HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 64 countries and territories.

HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

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