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(CCO) Senior Control Manager, Technology Control, Wholesale

HSBC Service Delivery (Polska) Sp. z o.o.

  • Kapelanka 42a, Kraków
    Kraków, Lesser Poland
  • offer expired a month ago
  • contract of employment
  • full-time
  • manager / supervisor
  • remote recruitment

HSBC Service Delivery (Polska) Sp. z o.o.

Kapelanka 42a


Technologies we use


  • Jira

  • Confluence


  • CISA

  • CISM




  • ITIL

Your responsibilities

  • Understand the health of the relevant Wholesale IT and wider Group Technology controls and actively participate in risk management processes including relationships with senior stakeholders across Technology, Business COO, 2nd (Risk Stewards) and 3rd (Internal Audit) Lines of Defence functions

  • Partner with the Wholesale Digital Technology teams to create effective design, analysis and remediation of control measures

  • Provide risk and controls consultancy, advice and guidance to the Wholesale Digital team

  • Prepare the IT control owners for and support the execution of Controls Assurance testing

  • Lead the application and critique of the Wholesale Technology risk and controls framework for key areas

  • Ensure the appropriate application of policies control standards and procedures

  • Advocate the desired behavioural changes across the CIO community required to mature the understanding and management of technology risk controls

  • Participate in strategic control framework work streams.

  • Active collaboration with other CCO Tech teams

Our requirements

  • 10 years’ relevant experience preferably within a IT risk management related role

  • Relevant working experience in Financial Services industry or IT / Risk Consultancy, or IT Audit

  • Expert in full set of IT General Control included under HSBC’s Non-Financial Risk (NFR) framework, i.e. Engineering/SDLC, IT Service Management, Data and Architecture, Cyber, and Cloud.

  • Experience in IT control testing and assurance, i.e IT audit, and ability to articulate control deficiencies and support control owners with control remediation efforts.

  • Interest or proven experience in Operational Resilience

  • Persistent, resilient, and resourceful; able to adapt to a complex and dynamic organisational environment

  • Open personality with effective communication skills

  • Lead and coordinate with colleagues and key stakeholders in an international team;

  • Effective use of collaboration tools such as Sharepoint, Confluence, JIRA, and OneNote.

  • Ability to work independently with limited supervision

  • Ability to present complex issues confidently and concisely to Technology and Business Senior Executives and other key stakeholders using non-technical easily understood language


  • Degree in information security, computer science or computer engineering qualifications desirable

  • Certifications CISA, CISM, CISSP, CRISC, COBIT or ITIL desirable

What we offer

  • Stable job in professional team

  • Interesting career path in an international organization

  • Private health care, employees’ benefits

  • Courses & training for our employees

  • Modern office buildings in Kraków

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • integration events

  • corporate sports team

  • doctor’s duty hours in the office

  • retirement pension plan

  • corporate library

  • no dress code

  • video games at work

  • coffee / tea

  • parking space for employees

  • leisure zone

  • extra social benefits

  • employee referral program

  • opportunity to obtain permits and licenses

  • charity initiatives

  • family picnics

  • extra leave

Recruitment stages

Phone interview


Online assessment


Zoom interview


Welcome to HSBC!

HSBC Service Delivery (Polska) Sp. z o.o.

HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 64 countries and territories.

HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

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