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CCO Tech, Manager, Information Technology Cyber Security (ITCS), CTO Technology Control SME

HSBC Service Delivery (Polska) Sp. z o.o.

  • Kraków, Lesser Poland
  • offer expired over a month ago
  • contract of employment, substitution agreement
  • full-time
  • manager / supervisor
  • hybrid work
  • remote recruitment
  • запрошуємо працівників з України
Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України

HSBC Service Delivery (Polska) Sp. z o.o.

Kapelanka 42a



Your responsibilities

  • Providing advice, support and challenge to stakeholders to help them understand and articulate controls and risks effectively in Helios

  • Analyzing and interpreting risk and control related information to provide insight and improvement with clear and measurable outcomes

  • Supporting efforts to continuously improve the control environment and monitoring of risk, including behaviors and conduct

  • Actively driving improvement by challenge poor, inefficient or excessive controls, related tasks and behaviors

  • Identifying trends to anticipate future developments in the risk and control environment

  • Support the development and implementation of future-fit risk management frameworks

  • Influence and shape the development of regulatory frameworks in collaboration with internal parties

  • Provide ITCS Senior Management with updates on any relevant changes to policy or projects related to operational risk that have an impact on their area of responsibility.

  • Identify trends to anticipate future developments in the risk and control environment

  • Promote desired behaviours and a positive risk culture across ITCS Domains

  • Oversee the end to end health of the control environment for ITCS domains

  • Support initiatives to drive improvements to the control environment

  • Provide SME to the effective design, analysis and remediation of control measures

  • Help provide risk and controls consultancy, advice and guidance for ITCS colleagues

  • Provide oversight and direction for Trigger event analysis (Risk, control and impact) across issues, Internal / External events

  • Ensure the appropriate application of policies in line with control standards and procedures

  • Member of relevant governance forums, Audit and regulatory reviews etc.

  • Support the embedding of risk and control management framework

Our requirements

  • Flexible and adaptable being able to handle and prioritise competing demands in a fast-paced environment

  • Strong communication skills to be able influence and challenge stakeholders

  • Strong written, verbal and presentation skills

  • High level of attention to detail, and ability to lead People focused activities

  • Ability to maximise business performance i.e. developing, aligning and translating strategies & plans to achieve business and functional goals

  • A desire to find ways to continually improve the service delivered.

  • Identifying, defining and solving problems that impact on your work or the wider business

  • Ability to deliver Insightful Risk and control Information

  • Ability to provide control expertise

  • Knowledge and understanding of the HSBC Group organization is desirable

  • Influencing, explaining and managing effective design, analysis and remediation of control measures

  • Responsible for identifying emerging risks and threats and deficiencies with deployed key controls.

  • Opine on control environment, form risk assessments, provide advice on remediation plans

  • Able to help analyze complex situations and provide support in influencing them

  • Ability to drill down to root cause and provide input to write/review clearly articulated risk documentation

What we offer

  • Competitive salary

  • Annual performance-based bonus

  • Additional bonuses for recognition awards

  • Multisport card

  • Private medical care

  • Life insurance

  • One-time reimbursement of home office set-up (up to 800 PLN)

  • Corporate parties & events

  • CSR initiatives

  • Nursery and kindergarten discounts

  • Language classes

  • Financial support with trainings and education

  • Social fund

  • Flexible working hours

  • Free parking


  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • integration events

  • corporate sports team

  • doctor’s duty hours in the office

  • retirement pension plan

  • corporate library

  • no dress code

  • video games at work

  • coffee / tea

  • parking space for employees

  • leisure zone

  • extra social benefits

  • employee referral program

  • opportunity to obtain permits and licenses

  • charity initiatives

  • family picnics

  • extra leave

Recruitment stages

Online assessment


Phone interview


Zoom interview


Welcome to HSBC!

HSBC Service Delivery (Polska) Sp. z o.o.

HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 63 countries and territories.

HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

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