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Thank you for interest in HSBC. . Before you apply, please note that we will take into the consideration only applications that include the following statement: . “I hereby declare that I have familiarised myself with the Privacy Statement for Applicants published at http://www.about.hsbc.pl/careers and I give my consent to use my personal data included in my application for the purposes of recruitment in HSBC Service Delivery (Polska) Sp. z o. o. according to the rules described in the Privacy Statement for Applicants, as per the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR).” . Due to the high number of applications, we reserve the right to contact selected candidates only. . In case you would like to resign from participation in the recruitment process or withdraw previously sent application, please email us at: [email protected]
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(CDD) KYC Specialist – CMB with English

HSBC Service Delivery (Polska) Sp. z o.o.About the company

  • Kapelanka 42a, Kraków
    Kraków, Lesser Poland
  • Valid for 16 days
    until: 21 Aug 2021
  • Remote recruitment
  • contract of employment
  • full-time
  • specialist (Mid / Regular)

HSBC Service Delivery (Polska) Sp. z o.o.

Kapelanka 42a


Your responsibilities

  • Manage the International and Domestic Account Opening Journey and Customer Onboarding Experience for the CMB Customers, from end to end perspective, including defining formal requirements, verification of onboarding documentation, single point of contact for the Customer and Business Partners via phone and e-mail, account opening activities, Fatca, CRS and CDD and KYC activities.

  • Manage all processing in relation to the onboarding and Account Opening requirements.

  • Providing professional and high quality KYC analysis of existing HSBC customers, escalating risk concerns and actively contributing to the success of the team.

  • Jobholder is expected to share innovative ideas to increase quality, efficiency and effectiveness of the process.

  • Ensure audit & compliance as per Global Standards.

  • Manage communication between support functions, Compliance, Business Partners and technical Teams.

  • Ensure high quality operational results –TAT, TWB, SLA, RPH, QC.

  • Being backup for Team Lead role and assisting QC and Trainer whenever it is necessary.

Our requirements

  • 2-5 years plus experience in an active Customer interface role, with proven track-record. Excellent Customer service skills.

  • Knowledge of Customer Due Dilligenece and KYC processes

  • Legal and compliance back ground

  • Process knowledge about IBC onboarding process, Customer Due Diligence, and/or Fatca, CRS, Account Opening processes.

  • Good understanding of Lexis-Nexis, World-Check and other data sources used in the AML world.

  • Systems/tool practical knowledge (Clientsphere, BPM, Hub, Global Links).

  • Strong knowledge of HSBC’s organizational structure, business lines and policies and procedures to ensure compliance on all proposals and able to manage new product due diligence.

  • Displays extra-ordinary Business focus and Customer orientation and provides exemplary service.

  • Inter-personal skills and the ability to handle priority pressure and manage expectations. Demonstrate high energy; be pro-active, positive and have a ‘driver and achiever’ mentality.

  • Fluent in English both Written and Spoken.

  • Strong analytical and problem solving skills

  • Attention to detail

  • Strong team player

  • Able to work independently in a high volume and time pressured environment

  • Flexible and receptive to change

What we offer

  • Stable job in professional team,

  • Private health care (different options – from basic to VIP), employees’ benefits: private life insurance, multisport,

  • Car parking few minutes away from the office,

  • Relax room (with massage chairs and area for yoga/stretch),

  • Bicycle racks in the underground garage and around the office; showers dedicated to cyclists,

  • Game room (with Xbox, PS consoles and foosball table),

  • Fresh fruit on the floor and good coffee in the kitchen.

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • integration events

  • corporate sports team

  • doctor’s duty hours in the office

  • retirement pension plan

  • corporate library

  • no dress code

  • video games at work

  • coffee / tea

  • parking space for employees

  • leisure zone

  • extra social benefits

  • employee referral program

  • opportunity to obtain permits and licenses

  • charity initiatives

  • family picnics

  • extra leave

Recruitment stages

Phone interview


Online assessment


Zoom interview


Welcome to HSBC!

HSBC Service Delivery (Polska) Sp. z o.o.

HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 64 countries and territories.

HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

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This is how we work
This is how we work