sharing the costs of sports activities
- Kapelanka 42a, KrakówKraków, Lesser Poland
- Valid for 16 daysuntil: 21 Aug 2021
- Remote recruitment
- contract of employment
- specialist (Mid / Regular)
Manage the International and Domestic Account Opening Journey and Customer Onboarding Experience for the CMB Customers, from end to end perspective, including defining formal requirements, verification of onboarding documentation, single point of contact for the Customer and Business Partners via phone and e-mail, account opening activities, Fatca, CRS and CDD and KYC activities.
Manage all processing in relation to the onboarding and Account Opening requirements.
Providing professional and high quality KYC analysis of existing HSBC customers, escalating risk concerns and actively contributing to the success of the team.
Jobholder is expected to share innovative ideas to increase quality, efficiency and effectiveness of the process.
Ensure audit & compliance as per Global Standards.
Manage communication between support functions, Compliance, Business Partners and technical Teams.
Ensure high quality operational results –TAT, TWB, SLA, RPH, QC.
Being backup for Team Lead role and assisting QC and Trainer whenever it is necessary.
2-5 years plus experience in an active Customer interface role, with proven track-record. Excellent Customer service skills.
Knowledge of Customer Due Dilligenece and KYC processes
Legal and compliance back ground
Process knowledge about IBC onboarding process, Customer Due Diligence, and/or Fatca, CRS, Account Opening processes.
Good understanding of Lexis-Nexis, World-Check and other data sources used in the AML world.
Systems/tool practical knowledge (Clientsphere, BPM, Hub, Global Links).
Strong knowledge of HSBC’s organizational structure, business lines and policies and procedures to ensure compliance on all proposals and able to manage new product due diligence.
Displays extra-ordinary Business focus and Customer orientation and provides exemplary service.
Inter-personal skills and the ability to handle priority pressure and manage expectations. Demonstrate high energy; be pro-active, positive and have a ‘driver and achiever’ mentality.
Fluent in English both Written and Spoken.
Strong analytical and problem solving skills
Attention to detail
Strong team player
Able to work independently in a high volume and time pressured environment
Flexible and receptive to change
What we offer
Stable job in professional team,
Private health care (different options – from basic to VIP), employees’ benefits: private life insurance, multisport,
Car parking few minutes away from the office,
Relax room (with massage chairs and area for yoga/stretch),
Bicycle racks in the underground garage and around the office; showers dedicated to cyclists,
Game room (with Xbox, PS consoles and foosball table),
Fresh fruit on the floor and good coffee in the kitchen.
private medical care
sharing the costs of foreign language classes
sharing the costs of professional training & courses
remote work opportunities
flexible working time
corporate sports team
doctor’s duty hours in the office
retirement pension plan
no dress code
video games at work
coffee / tea
parking space for employees
extra social benefits
employee referral program
opportunity to obtain permits and licenses
Welcome to HSBC!
HSBC Service Delivery (Polska) Sp. z o.o.
HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 64 countries and territories.
HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.
Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.