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CDD Utility Officer with English and German

  • Kraków, małopolskie
  • Specjalista
  • 30.06.2018

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    HSBC Service Delivery (Polska) Sp. z o.o. is a part of HSBC Holdings plc, the parent company of the HSBC Group, headquartered in London. The Group serves customers worldwide from over 6,300 offices in over 75 countries and territories in Europe, Asia, North and Latin America, and the Middle East and North Africa. HSBC is one of the world’s largest banking and financial services organisations. Currently, we are looking for a candidate for the position of:

    CDD Utility Officer with English and German
    Location: Kraków
    Ref No: Operations/CDDO/EG/02/2018

    Responsible for providing a professional and high quality service to CMB HSBC customers. The role of CDD analyst   is to undertake customer screening (CDD), documents checks and financial crime risk assessment at on-boarding stage, on a trigger/date driven review basis, and for KYC/Remediation reviews. The CDD analyst will also be building the cases in Client Selection Exit Management process that will allow the professional exit of CMB customers from relationship with HSBC. The CDD Analyst is expected to successfully process operations with orientation to meet business objectives as well as contribute to initiatives to increase quality, efficiency and effectiveness of the team.

    Key Accountabilities:

    • Acquire, maintain and develop in-depth knowledge on procedures related to CDD Utility processes
    • Review initial or existing customer risk ratings and ensure the appropriate due diligence checks are undertaken
    • Ensure all documents submitted for CDD are in line with approved policies and procedures
    • Undertake a review of legal entity structures and ascertain the UBO holding, principal directors, etc.
    • Undertake reviews of extended CDD
    • Be responsible for timely escalation of any operational matters
    • Act effectively on all customer feedback to drive process improvement
    • Proactively escalate to the Line Management any issues / transactions that would impact customer, other operations, or potential loss to the bank
    • Procedures from BP must be followed
    • Responsible for timely identification of operational risk.


    • Knowledge of Customer Due Diligence and KYC processes
    • Legal and compliance back ground
    • Experience with working with legal documentation
    • Good English and German (oral and written)
    • Strong team player, but also able to work on own with minimal supervision
    • Strong analytical skills
    • Initiative and lateral thinking to provide tailor made solutions and identify business development opportunities.
    • Good written communications
    • Excellent interpersonal and empathy skills
    • Attention to detail
    • Able to work in a high volume and time pressured environment
    • Ability to deliver against challenging but achievable targets.
    • Flexible and receptive to change

    We offer:

    • Stable job in professional team,
    • Interesting path of career in an international organization,
    • Consistent scope of responsibilities,
    • Private health care, employees’ benefits.


    To apply for this position please send your curriculum vitae in English including reference number, using "Apply now" button below.
    Applications sent to us will be taken into consideration only if they include the following statement:
    I hereby declare that I have familiarized myself with the Privacy Statement for Applicants published at http://www.about.hsbc.pl/careers and I hereby give consent for personal data included in my application to be processed for the purposes of recruitment in HSBC Service Delivery (Polska) Sp. z o. o. according to rules described in the Privacy Statement for Applicants, as per the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR).”
    In case you would like to resign from participation in recruitment process or withdraw previously sent to us application, please email us at: [email protected]