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CDD Utility Specialist with French

  • Kraków, małopolskie
  • Specjalista
  • 2019-01-14

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    HSBC Service Delivery (Polska) Sp. z o.o. is a part of HSBC Holdings plc, the parent company of the HSBC Group, headquartered in London. The Group serves customers worldwide from over 6,300 offices in over 75 countries and territories in Europe, Asia, North and Latin America, and the Middle East and North Africa. HSBC is one of the world’s largest banking and financial services organisations. Currently, we are looking for a candidate for the position of:

    CDD Utility Specialist with French
    Location: Kraków

    Responsible for providing a professional and high quality service to CMB HSBC customers. The role of CDD Utility Specialist is to undertake customer screening (CDD), documents checks and financial crime risk assessment at on-boarding stage, on a trigger/date driven review basis, and for KYC/Remediation reviews. The CDD Utility Specialist will also be building the cases in Client Selection Exit Management process that will allow the professional exit of CMB customers from relationship with HSBC. The CDD Utility Specialist is expected to train the CDD Utility Officers and also to process the checks of the work completed by CDD Utility Officers.

    Key Accountabilities:

    • Acquire, maintain and develop in-depth knowledge on procedures related to CDD Utility processes
    • Review initial or existing customer risk ratings and ensure the appropriate due diligence checks are undertaken
    • Ensure all documents submitted for CDD are in line with approved policies and procedures
    • Undertake a review of legal entity structures and ascertain the UBO holding, principal directors, etc.
    • Undertake screening of names against various databases
    • Build the cases in the Client Selection Exit Management process
    • Exhibit ownership and resolution of problem management issues
    • Contribute to sustainable saves through process improvements
    • To process the second level checks of cases completed by CDD Utility Officers
    • Assist the wider team in resolving complex issues and queries
    • To train and coach the CDD Utility Officers
    • Ensuring KYC due diligence reviews and CSEM process are undertaken to the required quality and detail on a timely basis,
    • Working effectively to ensure mutually satisfactory resolution of key issues and the respective responsibilities are understood and discharged,
    • Working in a pressurized, time-sensitive environment


    • Knowledge of Customer Due Diligence and KYC processes
    • Legal and compliance back ground
    • Experience with working with legal documentation
    • Strong team player, but also able to work on own with minimal supervision
    • Strong analytical skills
    • Initiative and lateral thinking to provide tailor made solutions and identify business development opportunities.
    • Good written communications
    • Excellent interpersonal and empathy skills
    • Attention to detail
    • Able to work in a high volume and time pressured environment
    • Ability to deliver against challenging but achievable targets.
    • Flexible and receptive to change

    We offer:

    • Stable job in professional team,
    • Interesting path of career in an international organization,
    • Consistent scope of responsibilities,
    • Private health care, employees’ benefits.


    To apply for this position please send your curriculum vitae in English including reference number, using "Apply now" button below.

    Applications sent to us will be taken into consideration only if they include the following statement:
    “I hereby declare that I have familiarized myself with the Privacy Statement for Applicants published at http://www.about.hsbc.pl/careers and I hereby give consent for personal data included in my application to be processed for the purposes of recruitment in HSBC Service Delivery (Polska) Sp. z o.o. according to rules described in the Privacy Statement for Applicants, as per the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR).”
    In case you would like to resign from participation in recruitment process or withdraw previously sent to us application, please email us at: [email protected]