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CEE Training Professional

  • Katowice, śląskie
  • Specjalista
  • 2019-04-01

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    For our Customer Support Centre in Katowice, we are currently recruiting a motivated and experienced

    CEE Training Professional

     

    to strengthen our global Training and Coaching team, which goal is to help employees (agents and supervisors) cultivate their soft- and hard-skills and knowledge, and to coach them in improving in their current role and growing in their career in Honeywell. You will participate in improving, driving and conducting training and coaching programs and share your expertise in ways that motivate others.

    A Training Specialist is an experienced educator and influencer. Your abilities to embed a solid Customer First culture through training and coaching should only be matched by your coaching abilities aimed to improve individual behaviors and skills. Excellent communication skills, influencing abilities and quick adaption to changing business needs are necessary qualities for the role.

    The goal of the Training and Coaching team is to establish an environment in which our employees feel confident in their role and are stimulated, coached and trained to become their best, and take pride in going above and beyond to provide a memorable customer experience.

    RESPONSIBILITIES:

    Training: Responsible for driving global Customer Experience Excellence training programs

    • Participate in creation of instructor led and eLearning training modules
    • Conduct both new hire and refreshment trainings, locally face-to-face, and remotely online.
    • Identify and support changing business needs and processes, by improving and updating training programs
    • Identify training needs by evaluating strengths and improvement opportunities of the technical support teams, and by liaising with operational managers.
    • Monitor employee performance and response to training. Assess training effectiveness to ensure incorporation of taught skills and techniques into employee’s work behaviour

    Coaching: Responsible for driving Customer First Culture and Customer Experience improvements

    • Measure and assess agent performance, behaviors and service skills
    • Coach and guide agents individually on improvement on performance, behaviors and service skills
    • Support agents and supervisors with career grow-path, in coaching and advice       

    REQUIREMENTS:

    • At least two years of training experience
    • Bachelor’s degree (or equivalent education or experience in similar roles), or Trainer / Coaching certification
    • Experience with traditional and modern training design, execution and improvement methods, tools and techniques. Experience of Kirk-Patrick model, OSF model is an advantage
    • Working experience in instructional design, experience with designing effective online learning
    • Business fluent in written and spoken English
    • Willing to travel up to 20%

    SKILLS:

    • Proficient in developing learning materials with Articulate
    • Highly responsive with ability to coordinate multiple activities and prioritize based on business needs
    • Results oriented, driving actions, collaboration and accountability for daily results
    • Great Attention to Detail and Accuracy
    • Phenomenal communication, presentation and public speaking skills

    OUR OFFER:

    We offer a great multicultural environment working environment and competitive conditions for people who want to take on new challenges.
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