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Pracodawca zakończył zbieranie zgłoszeń na tę ofertę

Aktualne oferty pracodawcy
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Central Customer Onboarding Representative

ALIGN TECHNOLOGY

ALIGN TECHNOLOGY

Bierutowska 57

Psie Pole

Wrocław

Your responsibilities

  • Work with customer via ticket, phone or e-mail about new scanner installation/registration, SW upgrades, basic networking, Scanning Assistance, parts and scanner delivery status information, basic clinical questions software inquiry/ navigation assistance, basic software or hardware failure identification, call back requests and others.

  • Focal point in communication between the customer and leasing company. Guide customer throughout the leasing process, making sure that financial documents are complete and accurate.

  • Manage and monitor customer accounts

  • Review shipments in the region and ensure they are being scheduled, handled, and shipped as per the regulation

  • Ensure timely resolution to customer contact issue whether it is an e-mail, inbound or outbound call.

  • Update and complete tasks that have been assign by the supervisors or managers, aside from those received via phone or email; such as complaint follow-ups, reassigned calls, etc.

  • Coordinate shipment of equipment and ensure the effective fulfillment of objectives and deadlines assigned to the group.

  • Assisting internal customers with necessary documentation (e.g. pro-forma invoice, RA, documentation).

  • Coordinate shipment of equipment and ensure the effective fulfillment of objectives and deadlines assigned to the group.

  • Conduct Admin related tasks whenever necessary

  • Perform other duties as assigned.

Our requirements

  • Bachelor level

  • 1 – 3 years’ of experience in a similar operational role for a fast growing international company. Experience working with medical or other equipment.

  • Excellent written and verbal communication skills in English and Polish language Any other additional language is a plus

  • Experience working with import and export regulations preferred.

  • Experience with Salesforce.com and/or SAP it would be consider as a plus.

  • Ability to communicate effectively with people in all areas of a company is vital.

  • Willing to reassess and reorganize when traditional solutions are not working.

  • Strong customer service skills,

  • Strong interpersonal skills, positive attitude & self-motivated, Good analytical skills,

  • Ability to resolve customer issues quickly and creatively in order to improve customer satisfaction (NPS), Strong organizational skills; attention to detail,

  • Providing Excellent Customer Service to internal and external clients.

  • Complies with all appropriate policies, procedures, safety rules and regulations.

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • life insurance

  • fruits

  • corporate products and services at discounted prices

  • integration events

  • coffee / tea

  • parking space for employees

  • extra social benefits

  • pre-paid cards

ALIGN TECHNOLOGY

At Align Technology, we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost sight of that spirit of innovation. Our diverse and collaborative teams are constantly pushing the boundaries of what’s possible.

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