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Central Reservation Advisor - Agent (F/M)

  • Warszawa, mazowieckie
  • Specjalista
  • 02.10.2018

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    Louvre Hotels Group, 2nd player on European economical hotels market and 5th hospitality company in the world, is currently seeking ambitious and experienced people eager to continue development of their skills in hotel management for the position of:

    Central Reservation Advisor / Agent (F/M)
    As soon as possible

    The Central Reservation Advisor is a major ambassador for Louvre Hotels Group. He/she always tries to meet and satisfy our clients requirements, by delivering the best suited answers, the most accurate information in a most courteous way.

    The Advisor’s mission consists in informing, promoting and selling the hotels – products and services of Louvre Hotels Group’s brands - by phone and email. The Advisor welcomes all inbound calls and emails from the customers through Central Reservation phone numbers and Direct Hotels phone numbers.

    Main Activities:

    • Assisting our clients with their request (booking their stay, modifying, postponing, cancelling a booking)
    • Answering all inbound calls from our individual clients – identifying the needs, providing relevant and accurate information, promoting Louvre Hotels Group services and products
    • Handling incoming emails
    • Making outbound calls (if needed)
    • Other requests : administrative inquiries, claims etc.
    • Other administrative tasks to guarantee quality & customer satisfaction as well as to secure revenue.

    Required skills:

    • Customer Relationship management
    • Attention to detail
    • Sales technics
    • Willing to work in a team
    • 6 months of experience on similar position
    • Fluent in English and Polish.
    • Willingness to work in a shift system and Saturdays

    We offer:

    • Interesting and challenging job.
    • Employee benefits package including MultiSport card, medical coverage and Social benefit fund (Holiday grant, Christmas package)
    • Employee discount in our hotels.
    • Professional trainings.
    • Further career opportunities in Louvre Hotels Group network.
    • Office in the centre of Warsaw.

    Please send your CV in English via "Aplikuj" button.

    For more information about the offer please contact Central Reservation Office Manager,
    [email protected]

    Information on processing of Personal Data in the course of the recruitment process
    (Who, how, and why will process your Personal Data?)

    General Information on the processing of your Personal Data in the course of the recruitment process

    As you are interested in our job offer, under Article 13 of the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (hereinafter referred to as: “GDPR”) we hereby inform you as follows:

    Who will control your Personal Data?


    1) The Controller of your Personal Data, provided in connection with your recruitment process (hereinafter referred to as: “Data”) is Louvre Hotels Group Sp. Z o.o. with its registered office in Warsaw (00-511) at 21 Nowogrodzka street, registered in the Register of Businesses of the National Court Register kept by the District Court in Warsaw, XII Commercial Division of the National Court Register under the number KRS0000033343, NIP [Tax ID]: 954-23-04-592, REGON [Statistical ID]: 276547144, share capital 109 727 000 PLN (hereinafter referred to as: “Controller).
    The Controller may be contacted in writing by traditional mail at the following address: 00-511 Warsaw, 21 Nowogrodzka street, by e-mail at the following e-mail address: [email protected], or by phone at the following phone number: +48 22 331 85 00.
    2) The Controller appointed the Data Protection Officer within the meaning of section 4 of the GDPR, who may be contacted in writing by traditional mail at the following address: 00-511 Warsaw, 21 Nowogrodzka street, by e-mail, at the following address: [email protected] or by phone at the following phone number: + 48 22 331 85 00.

    Why and on what legal grounds will your Personal Data be processed?

    3) Your data will be processed for the following purposes:
    a) in order to carry out the recruitment process in which you participate;
    b) in order to carry out future recruitment processes for a similar position or another position in line with the qualifications, if you consented to it.
    4) Processing of Personal Data will be carried out pursuant to a consent to personal data processing within the limits set forth by the provisions of law.

    To whom will your Data be made available?

    5) Data Recipients may be the entities rendering recruitment services to the Controller.
    6) Your Data will not be transferred to a third country or an international organisation.

    What are your rights in connection with the processing of your Data by the Controller?


    7) In connection with processing of your Data, you have the following rights:
    a) to access Data (under Article 15 of the GDPR);
    b) to request rectification of Data (under Article 16 of the GDPR);
    c) to request erasure of Data (under Article 17 of the GDPR);
    d) to request restriction of processing of Data (under Article 18 of the GDPR);
    e) to lodge an objection to processing of Data processed on the grounds of legitimate interests of the Controller (under Article 21 of the GDPR);
    f) to transfer Data (under Article 20 of the GDPR);
    g) to withdraw your consent to processing of your Data at any time. Withdrawal of consent does not affect the compliance with the law of the processing that had been carried out pursuant to the consent before it was withdrawn.
    8) You may exercise the above by submitting a relevant statement to the Controller in any time, sent (1) by traditional mail at the following address: : 00-511 Warsaw, 21 Nowogrodzka street, (2) by e-mail at the following address: [email protected] (3) or by using other functions or mechanisms made available by the Controller.
    9) In connection with the processing of Data, you are entitled to lodge a complaint with the supervisory authority.
    10) The Controller will not make automated decisions nor carry out profiling based on your Data.

    How long will your Data be processed?

    11) Your data will be processed:
    a) until the end of the recruitment process or until such a time that the consent to Data processing is withdrawn;
    b) if a consent is given to processing of Data for the purposes of future recruitment processes for a period of 1 year or until such a time that the consent to Data processing is withdrawn;

    I. Data given during the recruitment process


    1. I hereby grant the consent to the processing of my Louvre Hotels Group Sp. Z o.o. with its registered office in Warsaw (00-511) at 21 Nowogrodzka street, registered in the Register of Businesses of the National Court Register kept by the District Court in Warsaw, XII Commercial Division of the National Court Register under the number KRS0000033343, NIP [Tax ID]: 954-23-04-592, REGON [Statistical ID]: 276547144, share capital 109 727 000 PLN (hereinafter referred to as: “Controller) for the purposes of the recruitment process for the position of Central Reservation Advisor/ Agent.
    2. Moreover, I represent that I have read the information provided to me by the Controller in compliance with the information obligation mentioned in Article 13 of the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC.
    3. I am aware that the giving of my Data by me is voluntary, but it is a condition for consideration of my candidacy in the course of the recruitment process and that the consent to processing of personal data may be withdrawn at any time. Withdrawal of consent does not affect the compliance with the law of the processing that had been carried out pursuant to the consent before it was withdrawn.
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