HSBC Service Delivery (Polska) Sp. z o.o.

Centre of Excellence Head

HSBC Service Delivery (Polska) Sp. z o.o.O firmie

HSBC Service Delivery (Polska) Sp. z o.o.

Kapelanka 42a

Kraków

HSBC Service Delivery (Polska) Sp. z o.o. is a part of HSBC Holdings plc, the parent company of the HSBC Group, headquartered in London. The Group serves customers worldwide from over 6,300 offices in over 75 countries and territories in Europe, Asia, North and Latin America, and the Middle East and North Africa. HSBC is one of the world’s largest banking and financial services organisations. Currently, we are looking for a candidate for the position of:

Centre of Excellence Head
Location: Kraków

The Centre of Excellence (CoE) Head will globally lead Operational Excellence (OpEx) and operational work force production management (WfM) activities across Global Operations.  The Head will manage and mentor the Regional Leads and the Master Coaches.  As the accountable leader for Operational Excellence and its Community of Practice, the role holder will ensure global senior leadership continuous sponsorship and engagement.  The Head will be the change manager for all OpEx initiatives and embed and sustain activities including continuous improvement activities and benefit realisation through WfM.

Main Responsibilities:

  • Plan, mobilise and direct programmes of varying complexity from inception to closure
  • Owns and manages Operational Excellence strategies and activities from curriculum to Community of Practice (CoP)
  • Lead the global community of OpEx Leads and Business Services Coaches to deliver the rollout plan
  • Establish internal learning and accreditation standards. Market engagement and delivery plan interlocking. Benefits reporting and mechanism to identify the release of FTE benefits with WfM and HR. Third party relationship management
  • Ensure the continuous improvement (CI) of Operational Excellence by identifying appropriate learning interventions and aligning CI with department action plans and division-wide opportunities
  • Evaluate impact of learning outcomes as a realized benefit for Global Operations through performance data, feedback, scorecards and overall business outcomes
  • Build and maintain effective relationships with all key stakeholders
  • Holds senior leaders accountable for delivery of committed action plans and benefit targets.
  • Utilise change management techniques and manage risks effectively
  • Drive integration of change within the businesses with a constant view of customer outcomes and feedback.to ensure a cohesive and consistent approach to strategic learning programmes
  • Implement action plans and ensures compliance to guidelines, requirements, timelines, as well as legal, ethical and regulatory requirements

Essential skills and knowledge we expect of you:     

  • Proven delivery of performance improvement across diverse and multi-location teams
  • Demonstrable participation and benefit realisation from Operational Excellence programmes or associated requirements from similar programmes
  • Developed and led large group Change/Transformation activities or Learning Programmes; experience of delivering process efficiency and change projects
  • Experience of effective communication and knowledge transfer in group situations – using a range of delivery styles
  • Experience of Global Team Leadership
  • Experience of Training / Coaching team leadership
  • Learning and high level coaching experience in an operations environment
  • Demonstrated experience in assimilating, analysing and complex problem solving to demonstrate application of tools and techniques to real life experiences
  • Demonstrated experience in instructional design, including creating, curating, and providing learning solutions to address learning gaps.
  • Change management experience such as gap analysis, diagnostic assessments for change outcomes and success measures, management of risks and issues, evaluating results
  • Successful experience within project teams

Desirable skills:

  • Formal training and/or coaching qualification
  • Experience of train-the-trainer or more broadly training for future delivery

We Offer:

  • Exciting job in multinational and cross-border teams, at the heart of banking industry
  • Unique opportunities to develop your career in leading financial organization
  • Competitive salary, private health care and interesting employee benefits, including free sports and fitness classes, game rooms and massages, staff events, and great coffee!
  • Free parking next to the office for cars, bikes and motorcycles
  • And much more…

 

You'll achieve more when you join HSBC.

To apply for this position please send your curriculum vitae in English including reference number, using "Apply now" button below.

Applications sent to us will be taken into consideration only if they include the following statement:
I hereby declare that I have familiarized myself with the Privacy Statement for Applicants published at http://www.about.hsbc.pl/careers and I hereby give consent for personal data included in my application to be processed for the purposes of recruitment in HSBC Service Delivery (Polska) Sp. z o. o. according to rules described in the Privacy Statement for Applicants, as per the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR).”
In case you would like to resign from participation in recruitment process or withdraw previously sent to us application, please email us at: [email protected]
Centre of Excellence Head

The Centre of Excellence (CoE) Head will globally lead Operational Excellence (OpEx) and operational work force production management (WfM) activities across Global Operations.  The Head will manage and mentor the Regional Leads and the Master Coaches.  As the accountable leader for Operational Excellence and its Community of Practice, the role holder will ensure global senior leadership continuous sponsorship and engagement.  The Head will be the change manager for all OpEx initiatives and embed and sustain activities including continuous improvement activities and benefit realisation through WfM.

Main Responsibilities:

  • Plan, mobilise and direct programmes of varying complexity from inception to closure
  • Owns and manages Operational Excellence strategies and activities from curriculum to Community of Practice (CoP)
  • Lead the global community of OpEx Leads and Business Services Coaches to deliver the rollout plan
  • Establish internal learning and accreditation standards. Market engagement and delivery plan interlocking. Benefits reporting and mechanism to identify the release of FTE benefits with WfM and HR. Third party relationship management
  • Ensure the continuous improvement (CI) of Operational Excellence by identifying appropriate learning interventions and aligning CI with department action plans and division-wide opportunities
  • Evaluate impact of learning outcomes as a realized benefit for Global Operations through performance data, feedback, scorecards and overall business outcomes
  • Build and maintain effective relationships with all key stakeholders
  • Holds senior leaders accountable for delivery of committed action plans and benefit targets.
  • Utilise change management techniques and manage risks effectively
  • Drive integration of change within the businesses with a constant view of customer outcomes and feedback.to ensure a cohesive and consistent approach to strategic learning programmes
  • Implement action plans and ensures compliance to guidelines, requirements, timelines, as well as legal, ethical and regulatory requirements

Essential skills and knowledge we expect of you:     

  • Proven delivery of performance improvement across diverse and multi-location teams
  • Demonstrable participation and benefit realisation from Operational Excellence programmes or associated requirements from similar programmes
  • Developed and led large group Change/Transformation activities or Learning Programmes; experience of delivering process efficiency and change projects
  • Experience of effective communication and knowledge transfer in group situations – using a range of delivery styles
  • Experience of Global Team Leadership
  • Experience of Training / Coaching team leadership
  • Learning and high level coaching experience in an operations environment
  • Demonstrated experience in assimilating, analysing and complex problem solving to demonstrate application of tools and techniques to real life experiences
  • Demonstrated experience in instructional design, including creating, curating, and providing learning solutions to address learning gaps.
  • Change management experience such as gap analysis, diagnostic assessments for change outcomes and success measures, management of risks and issues, evaluating results
  • Successful experience within project teams

Desirable skills:

  • Formal training and/or coaching qualification
  • Experience of train-the-trainer or more broadly training for future delivery

We Offer:

  • Exciting job in multinational and cross-border teams, at the heart of banking industry
  • Unique opportunities to develop your career in leading financial organization
  • Competitive salary, private health care and interesting employee benefits, including free sports and fitness classes, game rooms and massages, staff events, and great coffee!
  • Free parking next to the office for cars, bikes and motorcycles
  • And much more…

You'll achieve more when you join HSBC.

To apply for this position please send your curriculum vitae in English including reference number, using "Apply now" button below.

Applications sent to us will be taken into consideration only if they include the following statement:
I hereby declare that I have familiarized myself with the Privacy Statement for Applicants published at http://www.about.hsbc.pl/careers and I hereby give consent for personal data included in my application to be processed for the purposes of recruitment in HSBC Service Delivery (Polska) Sp. z o. o. according to rules described in the Privacy Statement for Applicants, as per the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR).”
In case you would like to resign from participation in recruitment process or withdraw previously sent to us application, please email us at: [email protected]

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