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Change Manager

  • Katowice, śląskie
  • Kierownik
  • 20.12.2016

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    Your future made with IBM
    IBM Client Innovation Center Wroclaw & Katowice
    is now hiring experienced professionals
    Experience new and diverse professional challenges. Take your career further with IBM’s Client Innovation Center Wroclaw & Katowice in Location. Be part of a multicultural team that helps our clients to transform how their IT services are delivered. You will discover a friendly team-focused environment: an inspiring workplace that provides an open and collaborative culture. Enjoy varied and challenging work - and grow your expertise through training and career development tailored to you. Shape your future by joining a global team that has driven client success for more than 100 years.

    Change Manager
    Miejsce pracy: Katowice

    Change Management is standard ITIL process responsible for managing and co-ordinating changes to the infrastructure or any aspect of services in a controlled manner, enabling authorised changes to be introduced with minimum disruption to services.

    Main Activities:

    • Own and administer the change management process documents
    • Coordinate change requirements for Standard application installs and upgrades
    • Coordinate change requirements for Standard system software and hardware
    • Coordinate change requirements for Network devices hardware and software
    • Audit change records for process compliance including risk assessment
    • Coordinate change process and tool requirements including customer specific elements
    • Administer as required user access to the organizational standard change management tool
    • Facilitate Change Management meeting and follow-ups. Review and seek customers account approvals for requested changes via the weekly change meeting
    • Analyze Change management standardized operational reporting deliverables


    • At least 2 years business experience and 1 year IT Services experience for Change Co-Ordinator.  

    Perfect candidate’s profile:

    • Understanding of production IT Environment and IT Operation such as Intel / DBA/ Unix / Windows OS/Exchange and Remote Server Management domains etc.
    • Understanding of Incident Management, Problem Management and Change Management processes
    • Experience in Knowledge of industry-recognized IT process and quality frameworks and methodologies such as ISO9000, ISO20000, Six Sigma will be a plus.
    • ITIL certificates appreciated (Mandatory for Change Manager)
    • Experience in Key IT SM areas such as incident and problem management, service level management, etc.
    • Understanding of Release Management process, Configuration Management Process, Availability Management Process
    • French language - as a plus

    What we can offer you:

    • Think40 - access to a universe of knowledge through various education channels
    • Working on international projects in multicultural teams
    • Customer exposure and direct impact on the business of our clients based on our solutions they use
    • Coaching and mentoring sessions
    • True vertical and horizontal development opportunities
    • Opportunities to constantly learn evolving technologies
    • Friendly open office environment & flexible working hours
    • Languages classes free of charge
    • Discounts in various restaurants, shops & cultural places
    • Private medical and life insurance package
    • Multisport Card
    • Summer camps for children