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Change Manager

  • Katowice, śląskie
  • Kierownik
  • 2016-12-20

Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

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IBM Client Innovation Center Wroclaw & Katowice
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Experience new and diverse professional challenges. Take your career further with IBM’s Client Innovation Center Wroclaw & Katowice in Location. Be part of a multicultural team that helps our clients to transform how their IT services are delivered. You will discover a friendly team-focused environment: an inspiring workplace that provides an open and collaborative culture. Enjoy varied and challenging work - and grow your expertise through training and career development tailored to you. Shape your future by joining a global team that has driven client success for more than 100 years.

Change Manager
Miejsce pracy: Katowice

Change Management is standard ITIL process responsible for managing and co-ordinating changes to the infrastructure or any aspect of services in a controlled manner, enabling authorised changes to be introduced with minimum disruption to services.

Main Activities:

  • Own and administer the change management process documents
  • Coordinate change requirements for Standard application installs and upgrades
  • Coordinate change requirements for Standard system software and hardware
  • Coordinate change requirements for Network devices hardware and software
  • Audit change records for process compliance including risk assessment
  • Coordinate change process and tool requirements including customer specific elements
  • Administer as required user access to the organizational standard change management tool
  • Facilitate Change Management meeting and follow-ups. Review and seek customers account approvals for requested changes via the weekly change meeting
  • Analyze Change management standardized operational reporting deliverables


  • At least 2 years business experience and 1 year IT Services experience for Change Co-Ordinator.  

Perfect candidate’s profile:

  • Understanding of production IT Environment and IT Operation such as Intel / DBA/ Unix / Windows OS/Exchange and Remote Server Management domains etc.
  • Understanding of Incident Management, Problem Management and Change Management processes
  • Experience in Knowledge of industry-recognized IT process and quality frameworks and methodologies such as ISO9000, ISO20000, Six Sigma will be a plus.
  • ITIL certificates appreciated (Mandatory for Change Manager)
  • Experience in Key IT SM areas such as incident and problem management, service level management, etc.
  • Understanding of Release Management process, Configuration Management Process, Availability Management Process
  • French language - as a plus

What we can offer you:

  • Think40 - access to a universe of knowledge through various education channels
  • Working on international projects in multicultural teams
  • Customer exposure and direct impact on the business of our clients based on our solutions they use
  • Coaching and mentoring sessions
  • True vertical and horizontal development opportunities
  • Opportunities to constantly learn evolving technologies
  • Friendly open office environment & flexible working hours
  • Languages classes free of charge
  • Discounts in various restaurants, shops & cultural places
  • Private medical and life insurance package
  • Multisport Card
  • Summer camps for children

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