Oferta pracy

CIB WKO EMEA Reviewer Quality Control Manager – Vice President

J.P. Morgan Poland Services sp. z o.o.

J.P. Morgan Poland Services sp. z o.o.

aleja Jana Pawła II 19

Wola

Warszawa

Your responsibilities

  • Face off to Regional and Global WKOR/Production Leads, Policy and GFCC on escalations, actions plans and risk identified items

  • Keep informed of all changes to processes, procedures and regulatory change – drive Teams awareness and adherence to changes

  • Identify, lead and execute process improvements and provide Subject Matter Expert support on key process and technology initiatives aligned with WKOR Core Objectives

  • Act as the Site Lead for Warsaw Reviewer Team, recruitment and specific tasks with active engagement in Warsaw site initiatives

  • Key active engagement in the WKOR Target Operating Model Program with proactive oversight on KYC Records Allocation,

  • Teams Capacity Management, Book of Work oversight and QC Consistency

  • Develop, manage and maintain strong Stakeholder relationships/partnership for all deliverables and escalations

  • Team management and knowledge development, motivation and leadership – perform One to Ones, Skip Levels, coaching for success and building a resilient team

  • Monitor Teams performance and productivity Scorecards and Metrics, KPIs and KRIs – ensure SLAs and Cycle times are adhered to with minimal escalations from Stakeholders and the Business

  • Active engagement in governance and monitoring of Teams Quality Assurance results and error trends to prevent recurring themes and issues

  • Provide Subject Matter Expertise on potential key risks identified on all levels of KYC Due Diligence

Our requirements

  • Knowledge of financial industry with experience in a high visibility Operations and Controls environment

  • Proven leadership and strong managerial skills with high motivation to drive the success of a Team

  • Strong verbal and written communication skills with ability to influence at all levels

  • Strong time management, organisational, risk management, team building and planning skills

  • Strong creative solution and problem solving skills with key focus on accountability and ownership

  • Ability to mobilise resources, navigate internal networks and negotiate at a senior level

  • Experience in managing change, building and maintain strong relations and partnership with Stakeholders at all levels

  • Excellent analytical and research skills, detail oriented. Ability to deep-dive and investigate issues to reach a successful resolution to applicable parties

  • Previous work experience in any of the following areas or similar – KYC/AML/Compliance/Audit/Risk and Controls

  • Knowledge of Corporate Investment Bank

  • Knowledge of multiple client types and structures

  • Knowledge of multiple financial products such as Trade, Escrow, Treasury Services, Custody, Securities & Collateral Management, etc.

  • Bachelor’s Degree or equivalent

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • life insurance

  • remote work opportunities

  • fruits

  • retirement pension plan

  • coffee / tea

  • extra social benefits

  • employee referral program

  • charity initiatives

  • extra leave

Short Description for Candidates

The VP Manager being sought will be responsible for strong management and leadership of a team of Reviewers in EMEA who perform end to end quality reviews of KYC profiles to ensure compliance with corporate and local regulatory standards for new clients, incremental new business, periodic reviews and remediation of existing relationships. The successful candidate will be familiar with working in fast paced, dynamic and flexible operational and analytical environment with an ability to evaluate and proactively lead Process Improvements and Programs.

Description for Candidates

CIB WKO EMEA Reviewer Quality Control Manager – Vice President

Organization Description

The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities

services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100

countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.

Employer Description

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent

corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to

serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business

objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our

success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not

discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation,

gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under

applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious

practices and beliefs, as well as any mental health or physical disability needs.

Job Description

The Corporate Investment Bank, Know Your Customer (KYC) team plays a critical role in ensuring that as an organisation, we are

compliant with multiple Regulations, in order to protect the Bank’s reputation and financial assets. JP Morgan has developed their

Global Operating Model to provide a business wide process for the delivery of KYC across all Lines of Business in every Region.

As part of Digital and Platform Services, the Wholesale KYC Operations Reviewer team (WKOR) operates in close partnership with

WKOR Production Team in liaison with Sales, Reference Data, Credit, Legal and Compliance teams to provide efficient and timely

On-boarding, Renewal and Remediation of client KYC relationships in JP Morgan.

Job Summary

The VP Manager being sought will be responsible for strong management and leadership of a team of Reviewers in EMEA who

perform end to end quality reviews of KYC profiles to ensure compliance with corporate and local regulatory standards for new

clients, incremental new business, periodic reviews and remediation of existing relationships. The successful candidate will be

familiar with working in fast paced, dynamic and flexible operational and analytical environment with an ability to evaluate and

proactively lead Process Improvements and Programs.

Ideally, the candidate will have knowledge of multiple Client Types, including but not limited to Correspondent Banks, Nonbank

financial institutions, Non-operating asset holding companies, etc.

The individual must promote excellence; diversity, quality, respect, inclusivity and drive their own self development.

The VP Manager will report directly to the EMEA Reviewer Lead and will be pro-active, with a strong desire to succeed. Effective

communication skills are a k