CIB WKO Reviewer Quality Control Team Leader – Senior Associate

Your responsibilities

• Management of a team of high performing Reviewers ensuring all KYC records are reviewed within deadlines with minimal to no escalations and quality issues

• Drive performance by setting clear direction for team, performing 1-2-1s, Annual Reviews, foster an environment of collaboration and partnership

• Perform end to end quality review of KYC profiles for accuracy, completeness and validity, ensuring that the KYC records adhere to stringent JP Morgan standards for KYC and global regulatory requirements

• Maintain a globally agreed quality pass rate for records sampled by the Quality Assurance Team

• Manage personal and teams workload and priority items, and ensure timely escalation of key risks/issues to management

• Keep informed of and apply any changes to processes, procedures and regulatory change

• Assist with change management for integration of KYC policy, procedures and training material updates for the Onboarding Teams

• Collaborate with management for new starter training plans, process improvements and ongoing knowledge sharing to the Onboarding Teams, driven by root cause error analysis and promoting best practice

• Provide responses on areas identified by Audit and Regulator reviews in line with requirements stipulated by the Controls Team

• Partner with management to ensure KPI's are in line with business requirements, monitor metric reporting, highlight concerns, propose resolution and track progress

• Develop strong partnerships with key stakeholders, proactively build and maintain relationships across the firm

• Identify and execute process improvements and provide Subject Matter Expert support on key process and technology initiatives

• Support Management with additional tasks such as prioritisation, escalations, workflow management, team oversight, recruitment and group initiatives

Our requirements

Short Description for Candidates

The professional being sought will be responsible for performing a Hybrid role of Team Leading Reviewers (QCs) as well as also performing own end to end quality reviews of KYC profiles to ensure compliance with corporate and local regulatory standards for new clients, incremental new business, periodic reviews and remediation of existing relationships.

Description for Candidates

CIB WKO Reviewer Quality Control Team Leader – Senior Associate

Organization Description

The Corporate & Investment Bank is a global leader across investment banking, wholesale payments,

markets and securities services. The world’s most important corporations, governments and

institutions entrust us with their business in more than 100 countries. We provide strategic advice,

raise capital, manage risk and extend liquidity in markets around the world.

Employer Description

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the

world’s most prominent corporations, governments, wealthy individuals and institutional investors.

Our first-class business in a first-class way approach to serving clients drives everything we do. We

strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global

workforce are directly linked to our success. We are an equal opportunity employer and place a high

value on diversity and inclusion at our company. We do not discriminate on the basis of any protected

attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity,

gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected

under applicable law. In accordance with applicable law, we make reasonable accommodations for

applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical

disability needs.

Job Description

The Corporate Investment Bank, Know Your Customer (KYC) team plays a critical role in ensuring that

as an organisation, we are compliant with multiple regulations, in order to protect the bank’s

reputation and financial assets. JP Morgan has developed their Global Operating Model to provide a

business wide process for the delivery of KYC across all Lines of Business in every Region.

As part of Digital and Platform Services, the Wholesale KYC Operations Reviewer team (WKOR)

operates in close partnership with Sales, Operations, Credit, Legal and Compliance to provide efficient

and timely on-boarding, renewal and remediation of client relationships to the JP Morgan

infrastructure.

Job Summary

The professional being sought will be responsible for performing a Hybrid role of Team Leading

Reviewers (QCs) as well as also performing own end to end quality reviews of KYC profiles to ensure

compliance with corporate and local regulatory standards for new clients, incremental new business,

periodic reviews and remediation of existing relationships.

The successful candidate will be familiar with working in fast paced and flexible Operational &

Analytical Environment with an ability to evaluate complex and lengthy KYC/AML documents in order

to ensure full adherence to regulation requirements. Ideally, the candidate should have experience

of supervising/managing direct team members and have knowledge of multiple client types with

proven experience of producing top quality work whilst maintaining regular throughput, adhering to

time sensitive deadlines as necessary.

The individual must promote excellence; diversity, quality, respect, inclusivity and drive their own self

development. The Analyst will report to the Quality Control Manager and will be pro-active, with a

strong desire to succeed. Effective communication skills are a key part of this role as it requires

building and maintain strong working relationships, in a changeable envir