Oferta pracy

Client Continuity Manager

Atos Poland Global Services Sp. z o.o.

  • Gdańsk

    Gdańsk, Pomeranian
  • offer expired 20 days ago
  • contract of employment
  • full-time
  • senior specialist (Senior)
  • home office work
  • remote recruitment

Technologies we use

Operating system

Your responsibilities

  • Client/Account Relationship Management

  • Act as focal point for customer / Customer Business Continuity Manager

  • Ensure compliance with contract regarding BC/ITSC/DR

  • BC/DR Project Advisory and facilitate growth / upselling activities with BC/DR input

  • BC/DR Process Management

  • Align ITSC Process with customer requirements

  • Plan and track BC/DR activities as part of the GBU BCM Program

  • Create awareness for BCM and ensure people are enabled

  • Obtain Lessons learned and plan, initiate, execute and coordinate continuous improvement

  • BC/DR Delivery

  • Perform/moderate Contract Reviews, BIAs and Risk assessment and track actions

  • Develop and maintain continuity plan(s) and train all defined stakeholders for these plans

  • Plan, develop, prepare and participate in DR Tests to ensure their proper execution and create report

  • Participate in RCAs of relevant incidents and drive lessons learnt as part of DR Tests

  • Provide BC/DR related input to client and account reports

  • Risk Management

  • Highlight exceptions to policies / standards / baselines / contract

  • Maintain Account BCM Risk Register (treatment and maintenance)

  • Escalate (systemic) risks without chance of mitigation into IDM organization

  • Audit Management

  • Single point of contact for any audit addressing BC/DR

  • Facilitate audit preparation and provide BC/DR related presentations and evidence

  • Remediation management of findings and deviations regarding BC/DR

Our requirements

Competences:

• Business/Technical Knowledge and Skills

• Business Continuity Management and ITSCM

• Business related processes, service/product and IT knowledge

• Assessment and analytic methodologies

• Moderation and presentation techniques

• Good knowledge of ITIL and according ASMM processes, esp. ITSCM

• Knowledge of the relevant standards (ISO31000, ISO22301/BS25999, ISO27000 etc.)

Experience:

• Experience in operational risk and BC / ITSC / DR management

• Experience in assessments, audits and continuous improvement

• IT background

• Client focus to understand client’s needs

• Team working to ensure BC / DR solution is developed / implemented across towers

• Good communication skills

• Creative Pragmatism to achieve maximum with given resources

• Flexibility to address right people in alternating circumstances

• Good English and where specifically requested also other local languages

What we offer

At Atos, great working conditions will always come without conditions.

Shape the future of digital.

And your too.

#TheFutureIsOurChoice

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • integration events

  • dental care

  • no dress code

  • extra social benefits

  • christmas gifts

  • employee referral program

  • charity initiatives

  • global IT projects

  • new technologies

Recruitment stages
1

Apply to work at Atos

2

Screening

3

Interview

Atos Poland Global Services Sp. z o.o.

Atos is a global leader in digital transformation with 105,000 employees and annual revenue of over € 11 billion. European number one in cybersecurity, cloud and high performance computing, the Group provides tailored end-to-end solutions for all industries in 71 countries. A pioneer in decarbonization services and products, Atos is committed to a secure and decarbonized digital for its clients. Atos is an SE (Societas Europaea), listed on Euronext Paris and included in the CAC 40 ESG and Next 20 indexes.

The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space

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