Client Continuity Manager

Technologies we use

Your responsibilities

• Client/Account Relationship Management

• Act as focal point for customer / Customer Business Continuity Manager

• Ensure compliance with contract regarding BC/ITSC/DR

• BC/DR Project Advisory and facilitate growth / upselling activities with BC/DR input

• BC/DR Process Management

• Align ITSC Process with customer requirements

• Plan and track BC/DR activities as part of the GBU BCM Program

• Create awareness for BCM and ensure people are enabled

• Obtain Lessons learned and plan, initiate, execute and coordinate continuous improvement

• BC/DR Delivery

• Perform/moderate Contract Reviews, BIAs and Risk assessment and track actions

• Develop and maintain continuity plan(s) and train all defined stakeholders for these plans

• Plan, develop, prepare and participate in DR Tests to ensure their proper execution and create report

• Participate in RCAs of relevant incidents and drive lessons learnt as part of DR Tests

• Provide BC/DR related input to client and account reports

• Risk Management

• Highlight exceptions to policies / standards / baselines / contract

• Maintain Account BCM Risk Register (treatment and maintenance)

• Escalate (systemic) risks without chance of mitigation into IDM organization

• Audit Management

• Single point of contact for any audit addressing BC/DR

• Facilitate audit preparation and provide BC/DR related presentations and evidence

• Remediation management of findings and deviations regarding BC/DR

Our requirements

What we offer

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