Client Facing Expert in Funds Department

Euroclear Bank Oddział w Polsce

  • offer expired over a month ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular), senior specialist (Senior)
  • hybrid work
  • Immediate employment
  • remote recruitment
  • запрошуємо працівників з України
  • Робота для іноземців
    без польської
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Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України

Euroclear Bank Oddział w Polsce

Puszkarska 7l

Podgórze Duchackie

Kraków

Your responsibilities

  • Supporting our international clients.

  • Establishing and maintaining effective relationships with clients as well as gaining their trust and respect.

  • Works and constantly coordinates with different stakeholders internally, specifically account managers and operations, in solving service issues and escalations.

  • Interfacing with Euroclear's Operations teams (Funds, Asset Servicing, Transactions Processing, Tax or Collateral) to solve problems and keep clients in the loop.

  • Anticipating client’s needs and finding solutions within the indicated policies and procedures.

  • Taking care of appropriate follow-up (timely, accurately) of all client matters.

  • Ensuring proactive communication to all parties involved.

Our requirements

  • 2 years of experience in a sales, business development or customer service role.

  • Understanding of financial markets and knowledge of securities.

  • Genuine team player.

  • Strong proven relationship management and communication skills.

  • Excellent command of spoken and written English.

  • Strong client focus and can-do attitude.

What we offer

  • Private medical care

  • Life insurance

  • Flexible working hours

  • Christmas gifts

  • Employee referral program

  • Annual bonus

  • Benefit platform with an attractive dedicated budget

Benefits

  • private medical care

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • parking space for employees

  • employee referral program

  • charity initiatives

Recruitment stages
1

CV ANALYSIS

2

SCREENING CALL

3

VIDEO INTERVIEW / *TECHNICAL INTERVIEW

4

FEEDBACK / OFFER

Euroclear recruits people from all walks of life. Our 4,000 employees represent 89 nationalities, of which over 50% are women. We are deeply convinced that diversity of talents, backgrounds and opinions is a key to success, by fostering engagement, energy and innovation. We are committed to promoting diversity within the organisation, as well as an inclusive environment where everyone can be themselves, feels valued and respected, regardless of their background.

In the Funds Client Service department we are in daily and direct contact with our customers - whom are the biggest financial institutions in the world. As a trustful partner we support their day to day business, help resolve their problems and propose efficient solutions through collaboration. We offer our support via phone, mail and chat in 7 different languages, making us a truly international team bringing value where it matters.

Euroclear Bank Oddział w Polsce

Great Place to Work for All

We are committed to creating an inclusive culture that celebrates diversity and strive to be a Great Place to Work for All. All qualified applicants will be considered for employment, regardless of any aspect that makes them unique (including race, religion, national origin, gender, sexual orientation, age, marital status, pregnancy, disability, ...). If you need any specific accommodation due to disability or any other reason, you can let the recruiter know during your application process.

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