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Client Facing Expert

Euroclear Bank Oddział w Polsce

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Euroclear Bank Oddział w Polsce

Puszkarska 7l

Podgórze Duchackie

Kraków

Your responsibilities

Job Description

In the Client Service department we are in daily and direct contact with our customers - whom are the biggest financial institutions in the world. As a trustful partner we support their day to day business, help resolve their problems and propose efficient solutions through collaboration. We offer our support via phone, mail and chat in 7 different languages, making us a truly international team bringing value where it matters.

Role:

• Supporting our international clients.

• Establishing and maintaining effective relationships with clients as well as gaining their trust and respect.

• Works and constantly coordinates with different stakeholders internally, specifically account managers and operations, in solving service issues and escalations.

• Interfacing with Euroclear's Operations teams (Asset Servicing, Transactions Processing, Tax or Collateral) to solve problems and keep clients in the loop.

• Anticipating client’s needs and finding solutions within the indicated policies and procedures.

• Taking care of appropriate follow-up (timely, accurately) of all client matters.

• Ensuring proactive communication to all parties involved.

Our requirements

  • 2 years of experience in a sales, business development or customer service role.

  • Understanding of financial markets and knowledge of securities.

  • Genuine team player.

  • Strong proven relationship management and communication skills.

  • Excellent command of spoken and written English.

  • Strong client focus and can-do attitude.

What we offer

  • We offer an excellent opportunity to practice and develop your talents in a highly professional and motivated team, interacting with many stakeholders across the whole organization.

    • Benefits

    • private medical care

    • sharing the costs of professional training & courses

    • life insurance

    • remote work opportunities

    • parking space for employees

    • employee referral program

    • charity initiatives

    New ways of working:

    Find your own optimal balance within our hybrid working model, where you can connect at the office and also benefit from remote working (only 4 days a month in the office required).

    This key role does imply being involved with our team Watch Duty, hence work outside of business hours is sometimes required as launches in production are generally carried out after 5 pm, some days until 8:30 pm.

    Benefits:

    Benefits listed below may vary depending on the nature of your employment with Euroclear and the country where you work.

    • Private medical care

    • Life insurance

    • Flexible working hours

    • Hybrid working model (4 days a month in the office)

    • Christmas gifts

    • Employee referral program

    • Annual bonus

    • Benefit platform with an attractive dedicated budget

    Euroclear is proud to be an equal opportunity employer. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are committed to creating a diverse environment and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law

    Euroclear Bank Oddział w Polsce

    Euroclear group is the financial industry’s trusted provider of post trade services. Euroclear provides settlement, safe-keeping and servicing of domestic and cross- border securities for bonds, equities and derivatives to investment funds. Euroclear is a proven, resilient capital market infrastructure committed to delivering risk-mitigation, automation and efficiency at scale for its global client franchise.

    Some interesting facts:

    Watch this 1min video to get a glimpse of how is working at Euroclear! (We provide new optimised paragraph shortly)

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