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Client Management Specialist French and German

  • Kraków, małopolskie
  • Specjalista
  • 2018-07-19

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    HSBC Service Delivery (Polska) Sp. z o.o. is a part of HSBC Holdings plc, the parent company of the HSBC Group, headquartered in London. The Group serves customers worldwide from over 6,300 offices in over 75 countries and territories in Europe, Asia, North and Latin America, and the Middle East and North Africa. HSBC is one of the world’s largest banking and financial services organisations. Currently, we are looking for a candidate for the position of:

    Client Management Specialist French and German
    Location: Kraków
    Ref No: Payments/CMS/GE/07/2018

    Key Accountabilities:

    • Respond promptly to time sensitive and often high value queries and escalations from both other departments and direct from clients.
    • Provide excellent client management support, improve client engagement and resolve the majority of client enquires at the first point of contact.
    • Receive/make calls from/to customers (internal/ external).
    • Respond to mails/queries related to process timely.
    • Act effectively on all customer feedback.
    • Proactively escalate to the Line Management any issues / transactions that would impact service delivery or potential loss to the bank.
    • Work well independently; complete assigned tasks in the established timeframe as per the process benchmarks.
    • Work productively, professionally and demonstrate ways to improve customer service.


    • Bilingual fluency in English and German.
    • Exceptional Client focus and orientation.
    • Time management skills and ability to priorities are critical.
    • Previous technical helpdesk experience preferred but not required.
    • Proven track record of strong focus towards high levels of Quality and Customer Service.
    • Experience with web-based technologies.
    • Technical aptitude combined with global and corporate banking experience would be desirable.
    • Enthusiastic team player, capable of demonstrating initiative, self-motivation and willingness to learn.
    • Interpersonal, verbal and written communication skills.
    • Ability to communicate effectively with local and global teams.

    We offer:

    • Stable job in professional team,
    • Interesting path of career in an international organization,
    • Consistent scope of responsibilities,
    • Private health care, employees’ benefits.


    To apply for this position please send your curriculum vitae in English, button below.
    Applications sent to us will be taken into consideration only if they include the following statement:
    I hereby declare that I have familiarized myself with the Privacy Statement for Applicants published at http://www.about.hsbc.pl/careers and I hereby give consent for personal data included in my application to be processed for the purposes of recruitment in HSBC Service Delivery (Polska) Sp. z o. o. according to rules described in the Privacy Statement for Applicants, as per the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR).”
    In case you would like to resign from participation in recruitment process or withdraw previously sent to us application, please email us at: [email protected]