Oferta pracy

Client Management Team Manager

HSBC Service Delivery (Polska) Sp. z o.o.

  • Kapelanka 42a, Dębniki, Kraków
    Kraków, Lesser Poland
  • offer expired over a month ago
  • contract of employment
  • full-time
  • manager / supervisor
  • remote recruitment
  • запрошуємо працівників з України
Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України

HSBC Service Delivery (Polska) Sp. z o.o.

Kapelanka 42a



Your responsibilities

  • Leading a team of Client Managers to ensure that there are consistent standards and approaches for customers’ support related activities

  • Assigning work to the team to effectively complete work as per internal timelines in collaboration with the Relationship Managers’ team

  • Acting the primary senior point of contact for business partners and regional management

  • Managing a significant number of relationships with both external clients and stakeholders across Global Banking & Markets and Commercial Banking, Legal, Compliance, KYC, Credit Banking and Service, Human Resources including Business Heads, Heads of Sales, Product Heads, Sales & Relationship Management teams, Chief Operating Office & Country Heads

  • Driving a high performance culture within the team through delivering standards, collaboration and effective people interaction

  • Delivering an integrated, customers’ support service and provide an excellent client service experience to a highly competitive business, maintain Group standard controls and achieve cost efficiencies

  • Driving continuous improvement initiatives across customers’ support activities to deliver a high and consistent standard of service

Our requirements

  • Proven business and operational experience, with a strong client service record and a delivery-focused mind-set

  • Strong leadership and management ability, with good employee motivation skills

  • Excellent interpersonal skills with the ability to build and maintain global and regional relationships at all business levels

  • Graduate degree in Finance, Accounting or Business with more than 5 years of experience in frontline or middle office within the banking industry

  • Able to articulate a challenging strategic vision and motivate people to achieve this

  • International experience, or experience of dealing with international resources

  • Strong strategic thinking skills and the capability to deliver a large change program whilst also managing an important, growing client facing ‘run the bank’ service

  • Solid planning and organizational skills, with a proven ability to prioritize competing demands

  • Experience of working in a highly-matrix environment

  • Positive ‘can do’ attitude

  • Pro-active and business orientated with proven ability to prioritize and manage conflicting demands and ability to assess stakeholder needs to improve customer experience and showing resilience under pressure and providing best in class solutions

  • Excellent command of English (verbal and written)


  • Other European language is a plus

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • integration events

  • corporate sports team

  • doctor’s duty hours in the office

  • retirement pension plan

  • corporate library

  • no dress code

  • video games at work

  • coffee / tea

  • parking space for employees

  • leisure zone

  • extra social benefits

  • employee referral program

  • opportunity to obtain permits and licenses

  • charity initiatives

  • family picnics

  • extra leave

Recruitment stages

Phone interview


Online assessment


Zoom interview


Welcome to HSBC!

Additional information

Wholesale Client Service is responsible for global client on-boarding, due diligence, credit analysis and relationship servicing for HSBC clients. It is an essential department, complimenting Relationship Management to provide full-service support through the full client lifecycle.

Wholesale Client service takes full account of cost, customer service, control and regulatory requirements to oversee delivery of high quality due-diligence and client service.

It aims for process excellence across each function (due-diligence, Client Documentation Negotiation, KYC and Client Data) delivering an integrated global service to client.

This role is to support the European complex on-boarding business.

HSBC Service Delivery (Polska) Sp. z o.o.

HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 64 countries and territories.

HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

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