Oferta pracy

Client Onboarding Analyst - Evergreen

Citi Poland

  • Prosta 36, Wola, Warszawa
    Warszawa, Masovian
  • valid for 12 days
    until: 19 Dec 2021
  • contract of employment
  • full-time
  • specialist (Mid / Regular)

Citi Poland

Prosta 36

Wola

Warszawa

Your responsibilities

  • Focuses on timely and accurate delivery of all account opening functions, as well as delivering superior customer service and resolution of customer issues

  • Performs day to day management of the account opening and maintenance processing, including daily management of in-process, pended, and service related activities, ensuring account opening requirements are clearly defined to support all scenarios of account opening and maintenance requirements, to include delivery of very high quality service to customers and internal partners

  • Responsible for various types of project management in the account services space, and managing cross-functional relationships with all teams

  • Consistent delivery of high quality service to customers through meeting or exceeding customer expectation guided by service level agreements and efficiency/accuracy standards

  • Ensures awareness and full compliance of internal processes, regulations, policies, guidelines, procedures, and practices

  • Establishes and maintains close working relationship with clients and within team to facilitate an open and direct communication of issues, needs, queries, etc., in such that these may be responded to in an efficient, prompt and professional manner

Our requirements

  • 2-5 years of experience in financial services and/or customer service

  • Flexibility, team spirit

  • High attention to detail

  • Good PC skills (Excel, Word)

What we offer

  • Competitive salary; annual salary review; annual performance bonus

  • A great environment for learning new technology and tools, online and instructor led training opportunities

  • Social benefits (e.g. private healthcare care, Benefit System, life insurance)

  • Working in a friendly, dynamic and multinational environment

  • Opportunity to have an influence on the way you perform your tasks - our teams are constantly looking for new and better ways and we encourage all improvement ideas

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • life insurance

  • corporate products and services at discounted prices

  • retirement pension plan

  • extra social benefits

The World's Most Global Bank

Citi is the leading global bank with a history spanning more than 200 years and which serves more than 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of world-class financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services and wealth management.

Citi Solutions Centre Poland

Citi Solutions Centre Poland, acting under Citibank Europe plc has locations in both Warsaw (HQ) and Olsztyn. We opened in 2005 with just 57 employees; today we are a diverse team of over 5000 serving 96 countries from all continents. We work across the full spectrum of Citi business areas, including Anti-Money Laundering, Markets & Securities Services, Private Bank Operations, Technology, Treasury and Trade Solutions, Internal Audit, and more.

Citi Warsaw

Our employees took the lead on choosing equipment for our relaxation spaces, as well as the names of conference rooms in our HQ. That is why we hold meetings in "Winterfell", "Narnia", "Rohan" or "Gotham City". In a special area called the Sky Office, colleagues can not only relax, eat dinner, and play table tennis, but also use the area for training, social dialogue, and business forums. You'll also find a cafe and restaurant, parking facilities and bike racks at all our sites, and a medical centre in our HQ in Warsaw.