dofinansowanie zajęć sportowych
Client Onboarding Analyst
- aleja Marszałka Józefa Piłsudskiego 36, OlsztynOlsztyn, warmińsko-mazurskie
- ogłoszenie wygasło ponad miesiąc temu
- umowa o pracę
- pełny etat
- specjalista (Mid / Regular)
- praca hybrydowa
- rekrutacja zdalna
- запрошуємо працівників з України
Twój zakres obowiązków
Responsible for customer interaction, documentation issuance, review and system setups. Demonstrates high level of diligence, motivation and organizational skills
Performs day to day management of the account opening and maintenance processing, including daily management of in-process, pended, and service related activities, ensuring account opening requirements are clearly defined to support all scenarios of account opening and maintenance requirements, to include delivery of very high quality service to customers and internal partners. Responsible for various types of project management in the account services space, and managing cross-functional relationships with all teams
Determines new work procedures, analyzes complex and variable issues with significant departmental impact
Ensures awareness and full compliance of internal processes, regulations, policies, guidelines, procedures, and practices
Establishes and maintains close working relationship with clients and within team to facilitate an open and direct communication of issues, needs, queries, etc., in such that these may be responded to in an efficient, prompt and professional manner
Embarks on continuous on the job training for end to end product knowledge
Understands client requirements and implement them correctly
Provides innovative solutions to clients
Ensures a strong and robust processing environment with effective controls
Maintains a strong culture of risk and controls in the team through various processes and check points. Daily deliverable of routine and defined tasks, while developing knowledge of the broader context in which work is being performed
Has the ability to operate with a limited level of direct supervision
Acts as SME to senior stakeholders and /or other team members
2-5 years of experience in Documentation review, Account Maintenance and related Cash products preferred
Demonstrated interpersonal skills, pro-active team player but also able to work independently, with exceptional written and verbal communication skills.
Highly motivated, persistent, and able to work in a structured, high volume, time sensitive, high-risk environment. Capable of multitasking and eager to learn multiple products in a challenging environment. Fast learner, strong attention to detail, and willingness to go extra mile.
Proficient in Microsoft Office Applications. Exposure to Client interaction
Consistently demonstrates clear and concise written and verbal communication skills.
Proficient in handling urgent and escalation cases and manage client and internal team expectations. Proficient knowledge of English (written and spoken)
Bachelor’s/University degree or equivalent experience.
prywatna opieka medyczna
dofinansowanie nauki języków
dofinansowanie szkoleń i kursów
ubezpieczenie na życie
możliwość pracy zdalnej
elastyczny czas pracy
zniżki na firmowe produkty i usługi
firmowa drużyna sportowa
gry wideo w pracy
kawa / herbata
dodatkowe świadczenia socjalne
program rekomendacji pracowników
The World's Most Global Bank
Citi is the leading global bank with a history spanning more than 200 years and which serves more than 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of world-class financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services and wealth management.
Citi Solutions Centre Poland
Citi Solutions Centre Poland, acting under Citibank Europe plc has locations in both Warsaw (HQ) and Olsztyn. We opened in 2005 with just 57 employees; today we are a diverse team of over 5000 serving 96 countries from all continents. We work across the full spectrum of Citi business areas, including Anti-Money Laundering, Markets & Securities Services, Private Bank Operations, Technology, Treasury and Trade Solutions, Internal Audit, and more.
We have ensured the Olsztyn office to be a convenient, efficient and comfortable workspace for our staff. Spacious kitchens, relaxing chill out zones and quiet rooms, showers and space to park your bike, as well as splendid views are all available to the staff of the office. To them, working here provides access to the best in class office space found in the heart of the city.
The Client Onboard Intmd Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.