Client Onboarding Documentation Expert for Citi Commercial Bank

Your responsibilities

• Support High intensity client base on all account opening and account maintenance needs

• Ensure customer queries are answered in the most efficient way possible, acting as the clients ‘Single Point of Contact’ for all your client queries and engage with Global partners where necessary to meet our client’s requirements

• Simplify the Citi network and footprint for our key clients, to enhance the Client Experience and be the clients advocate in improving our internal processes

• Attend regular conference calls with customers to provide updates on the account opening status for the completion of documentation as required

• Perform a complete review and due diligence of the documentation ensuring all Citi, Constitutive documents provided are in order as per the country of account opening and in line with all legal and regulatory requirements

• Updating of documentation and processing status in the inventory database as per clearly defined processes

• Provide information and provide solutions to customers as the first / dedicated point of contact, working with partners to educate our clients on Citi’s platform and capabilities

• Own your client queries end to end using project management approach to support the client’s portfolio of works and queries

• Ensuring that all queries are responded to within SLA timeframes and consistently demonstrate a self-sufficient approach to escalation management to resolve issues

• Proactively monitor and report client feedback to prevent escalations

• Co-ordinate and control special projects (mergers/acquisitions/tax payments etc.) where applicable

• Proactively participate and Lead in department projects and initiatives and set the examples of other junior staff members to follow

• Provide internal stakeholders with regular updates and participate in regular client reviews and regular client status meetings

• Analyze and proactively seek process improvements to support improved quality service

• On-going reviews of processes, with end goal to improve the Client Experience and reduce turnaround times

• Ensure adherence to all departmental standards/KPI’s and ensure a pristine control environment always maintained

Our requirements

What we offer

The World's Most Global Bank

Citi is the leading global bank with a history spanning more than 200 years and which serves more than 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of world-class financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services and wealth management.

Citi Solutions Centre Poland

Citi Solutions Centre Poland, acting under Citibank Europe plc has locations in both Warsaw (HQ) and Olsztyn. We opened in 2005 with just 57 employees; today we are a diverse team of over 5000 serving 96 countries from all continents. We work across the full spectrum of Citi business areas, including Anti-Money Laundering, Markets & Securities Services, Private Bank Operations, Technology, Treasury and Trade Solutions, Internal Audit, and more.

Citi Warsaw

Our employees took the lead on choosing equipment for our relaxation spaces, as well as the names of conference rooms in our HQ. That is why we hold meetings in "Winterfell", "Narnia", "Rohan" or "Gotham City". In a special area called the Sky Office, colleagues can not only relax, eat dinner, and play table tennis, but also use the area for training, social dialogue, and business forums. You'll also find a cafe and restaurant, parking facilities and bike racks at all our sites, and a medical centre in our HQ in Warsaw.