Oferta pracy

Client Onboarding Expert with French

Citi Poland

  • Prosta 36, Wola, Warszawa
    Warszawa, Masovian
  • offer expired 2 months ago
  • contract of employment
  • full-time
  • expert
  • hybrid work
  • More than one vacancy
  • remote recruitment

Citi Poland

Prosta 36

Wola

Warszawa

Your responsibilities

  • Coordinate onboarding of regional and global cash management solutions of all sizes and complexities.

  • Continuously reduce onboarding cycle time, minimize deal slippage and associated revenue conversion lead time. Accurately report project status, escalating effectively for “on hold” and slow-moving deals.

  • Disciplined application of structured project management methodologies throughout the onboarding life cycle, ensuring effective project control and delivery to plan.

  • Ensure strict adherence to defined quality standards and practices outlined in “best practices” collateral. Consistently achieve “excellent” rating in scheduled quality reviews.

  • Co-ordinate Sales, Product Management, Client Services and Operations partners to ensure client satisfaction - navigate bank on behalf of client, leveraging Citi's global resources and escalation channels as required to ensure smooth delivery.

  • Attending, when necessary, Client meetings in close cooperation with TTS Product Sales and Relationship Managers

  • Enhanced client satisfaction should be reflected in positive client survey scores and documented during detailed post onboarding reviews

  • Tracking and communicating internally the status of the deals.

  • Effective maintenance and communication of MIS and project metrics. Provide ongoing senior management updates on key projects as required.

  • Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets, by driving compliance with applicable laws, rules, and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing, and reporting control issues with transparency.

Our requirements

  • 1-4+ years of relevant experience

  • Fluent English and advanced knowledge of French

  • Experience in Project Management will be an advantage.

  • Results orientation - evidence of proactively driving projects is the conclusion.

  • Organizational and planning skills.

  • Excellent customer interaction and management skills.

  • Negotiation, decision making and problem-solving skills.

  • Flexibility - ability to manage a varying workload (i.e., volume, complexity, and composition).

  • Ability to manage complex integration solutions, working alongside Technical and Technology teams.

  • Attention to detail and experience of working in a controlled environment

  • Self-starter and ability to take initiative in driving projects forward.

  • Ability to effectively manage and navigate through multi-faceted disciplines throughout the Bank.

What we offer

  • Competitive salary connected with annual salary review and discretionary annual performance bonus

  • Social benefits (private healthcare, award winning pension scheme, multisport, life insurance, holiday allowance, anniversary program, competitive maternity and paternity scheme)

  • Hybrid model of work – from modern offices and from home, flexible working hours

  • Working in a friendly, dynamic, supportive and diverse environment – including multiple affinity and social networks & voluntary activities to engage with

  • Structured onboarding process and extensive training offering (e.g. including Udemy, Degreed)

  • Opportunity to have an influence on the way you perform your tasks - our teams are constantly looking for new and better ways and we encourage all improvement ideas

  • Unlimited development opportunities within Citi global network.

  • Exposure to a wide range of internal stakeholders as well as to senior management

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • life insurance

  • flexible working time

  • corporate products and services at discounted prices

  • retirement pension plan

  • employee referral program

The World's Most Global Bank

Citi is the leading global bank with a history spanning more than 200 years and which serves more than 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of world-class financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services and wealth management.

Citi Solutions Centre Poland

Citi Solutions Centre Poland, acting under Citibank Europe plc has locations in both Warsaw (HQ) and Olsztyn. We opened in 2005 with just 57 employees; today we are a diverse team of over 5000 serving 96 countries from all continents. We work across the full spectrum of Citi business areas, including Anti-Money Laundering, Markets & Securities Services, Private Bank Operations, Technology, Treasury and Trade Solutions, Internal Audit, and more.

Citi Warsaw

Our employees took the lead on choosing equipment for our relaxation spaces, as well as the names of conference rooms in our HQ. That is why we hold meetings in "Winterfell", "Narnia", "Rohan" or "Gotham City". In a special area called the Sky Office, colleagues can not only relax, eat dinner, and play table tennis, but also use the area for training, social dialogue, and business forums. You'll also find a cafe and restaurant, parking facilities and bike racks at all our sites, and a medical centre in our HQ in Warsaw.