private medical care
- Lubicz 17G, KrakówKraków, Lesser Poland
- Offer expired 14 days ago
- Remote recruitment
- contract of employment
- junior specialist (Junior)
Contacting new clients
Providing detailed onboarding, educating and helping with initial setup
Ensuring pro-active 1st line of multi-channel support to clients in the first days on the platform (emails, Skype, live chat)
Identifying potential clients and passing on to the Account Management team
Gathering feedback about customers needs and requirements, technical and business wise and reporting it to your Managers
Cooperating closely with Account Management, Sales, Product development, Compliance teams
Improving the onboarding process and documentation for clients based on customers needs
Minimum 1 year of experience with client facing role
Fluent English, both written and spoken
Providing excellent customer service, even under high-load
Be good at the technical stuff
Analytical mindset and strong attention to detail
A positive “can-do” attitude
Experience in AdTech
Understanding of programmatic ads
Knowledge of using CRM (we use HubSpot)
What we offer
If you’re applying for one of our current openings, what else can you expect, beyond joining one of the most talented and passionate group of individuals there is? Well here’s just a few examples of the additional benefits that come with being part of the Codewise family.
sharing the costs of professional training & courses
remote work opportunities
flexible working time
no dress code
coffee / tea
parking space for employees
extra social benefits
brithday day off
training budget and on-line training platforms
Codewise (CentralNic Poland Sp. z o.o)
Mix together a bunch of talents (absolutely crazy about what they do) and tell them to reinvent digital marketing. Now, add a healthy dose of corny jokes and love for some out-of-this-world hobbies. Congratulations, you’ve just created Codewise! Except we already did it almost 10 years ago :)
We’re a software company based in Cracow, Poland developing cutting-edge marketing technology, like Zeropark - our self-serve performance ad exchange, and Voluum - a cloud-hosted ad measurement & management platform. We’re addicted to helping our clients achieve their goals with our tools!
Pleasant side effects of our work include being named by the Financial Times among the fastest growing companies in Europe. 3 years in a row!
About the project
Voluum DSP - high-performance, low-latency bidding platform.
The platform allows advertisers to buy Internet ad space using real-time auctions from a selection of ad exchanges. VoluumDSP can process over 150,000 queries per second at peak times, while average latency is under 3 milliseconds. The platform consists of dozens of various microservices deployed on 100+ AWS EC2 instances, primarily in 2 regions.