Oferta pracy

Client Onboarding Specialist

Codewise (CentralNic Poland Sp. z o.o)About the company

  • Lubicz 17G, Kraków
    Kraków, Lesser Poland
  • Offer expired 14 days ago
  • Remote recruitment
  • contract of employment
  • full-time
  • junior specialist (Junior)

Codewise (CentralNic Poland Sp. z o.o)

Lubicz 17G

Kraków

Your responsibilities

  • Contacting new clients

  • Providing detailed onboarding, educating and helping with initial setup

  • Ensuring pro-active 1st line of multi-channel support to clients in the first days on the platform (emails, Skype, live chat)

  • Identifying potential clients and passing on to the Account Management team

  • Gathering feedback about customers needs and requirements, technical and business wise and reporting it to your Managers

  • Cooperating closely with Account Management, Sales, Product development, Compliance teams

  • Improving the onboarding process and documentation for clients based on customers needs

Our requirements

  • Minimum 1 year of experience with client facing role

  • Fluent English, both written and spoken

  • Providing excellent customer service, even under high-load

  • Be good at the technical stuff

  • Analytical mindset and strong attention to detail

  • A positive “can-do” attitude

Optional

  • Experience in AdTech

  • Understanding of programmatic ads

  • Knowledge of using CRM (we use HubSpot)

What we offer

If you’re applying for one of our current openings, what else can you expect, beyond joining one of the most talented and passionate group of individuals there is? Well here’s just a few examples of the additional benefits that come with being part of the Codewise family.

  • Benefits

  • private medical care

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • fruits

  • integration events

  • corporate gym

  • corporate library

  • no dress code

  • coffee / tea

  • parking space for employees

  • extra social benefits

  • shopping coupons

  • birthday celebration

  • family picnics

  • brithday day off

  • training budget and on-line training platforms

Codewise (CentralNic Poland Sp. z o.o)

Mix together a bunch of talents (absolutely crazy about what they do) and tell them to reinvent digital marketing. Now, add a healthy dose of corny jokes and love for some out-of-this-world hobbies. Congratulations, you’ve just created Codewise! Except we already did it almost 10 years ago :)

We’re a software company based in Cracow, Poland developing cutting-edge marketing technology, like Zeropark - our self-serve performance ad exchange, and Voluum - a cloud-hosted ad measurement & management platform. We’re addicted to helping our clients achieve their goals with our tools!

Pleasant side effects of our work include being named by the Financial Times among the fastest growing companies in Europe. 3 years in a row!

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About the project

Voluum DSP - high-performance, low-latency bidding platform.

The platform allows advertisers to buy Internet ad space using real-time auctions from a selection of ad exchanges. VoluumDSP can process over 150,000 queries per second at peak times, while average latency is under 3 milliseconds. The platform consists of dozens of various microservices deployed on 100+ AWS EC2 instances, primarily in 2 regions.