Oferta pracy

Client Onboarding Sr. Manager

Citi Poland

  • Prosta 36, Wola, Warszawa
    Warszawa, Masovian
  • offer expired over a month ago
  • contract of employment
  • full-time
  • team manager
  • hybrid work
  • remote recruitment

Citi Poland

Prosta 36



Your responsibilities

  • Manage EMEA Client Onboarding and KYC Team both in office and virtual environment.

  • Supports the planning and hire of right set of people, train, guide, coach, develop and appraise and reward people based on meritocracy. Shares responsibility for budget, policy formulation and short-term resource planning.

  • Focuses on timely and accurate delivery of all account opening functions, as well as delivering superior customer service and resolution of customer issues.

  • Performs day to day management of the account opening and KYC processing, to ensure delivery of very high quality service to customers and internal partners.

  • Supports the global and regional projects and bankers globally (out of the EMEA region).

  • Ensures that AML KYC policy, (including associated policies), is implemented in a timely and controlled manner.

  • Prepare, control and provides relevant metrics - KPI, KRI - for the Client Onboarding.

  • Ensures that the continuous process optimization and improvements are in place for a best controlled, risk managed and a most cost efficient operations services.

  • Establishes the services and manages the relationships with the major stakeholders: Bankers, Assistant Bankers, Compliance and Legal.

Our requirements

  • 6-10 years of experience in account opening or KYC, Client Onboarding or AML area.

  • Minimum 2 years of managerial experience and strong people management skillset.

  • Bachelor's degree in finance or economy.

  • Demonstrated Project management skill including financial cost management skills.

  • Ability to achieve business objectives without compromising on controls and risk parameters established.

  • Advanced execution skills in a multi-tasking mode. Exposure to Customer Service and handling of system, testing and rollouts.

  • Ability to interact confidently with senior management and regulators. Ability to coach and develop people, identifying and retaining talent.

  • Demonstrates clear and concise written and verbal communication skills in English (C1/C2)

What we offer

  • Competitive salary connected with annual salary review and discretionary annual performance bonus

  • Social benefits (private healthcare, award winning pension scheme, multisport, life insurance, holiday allowance, anniversary program, competitive maternity and paternity scheme)

  • Hybrid model of work – from modern offices and from home, flexible working hours

  • Working in a friendly, dynamic, supportive and diverse environment – including multiple affinity and social networks & voluntary activities to engage with

  • Structured onboarding process and extensive training offering (e.g. including Udemy, Degreed)

  • Opportunity to have an influence on the way you perform your tasks - our teams are constantly looking for new and better ways and we encourage all improvement ideas

  • Unlimited development opportunities within Citi global network.

  • Exposure to a wide range of internal stakeholders as well as to senior management

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • fruits

  • corporate products and services at discounted prices

  • corporate sports team

  • retirement pension plan

  • preferential loans

  • video games at work

  • coffee / tea

  • leisure zone

  • extra social benefits

  • employee referral program

  • charity initiatives

The World's Most Global Bank

Citi is the leading global bank with a history spanning more than 200 years and which serves more than 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of world-class financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services and wealth management.

Citi Solutions Centre Poland

Citi Solutions Centre Poland, acting under Citibank Europe plc has locations in both Warsaw (HQ) and Olsztyn. We opened in 2005 with just 57 employees; today we are a diverse team of over 5000 serving 96 countries from all continents. We work across the full spectrum of Citi business areas, including Anti-Money Laundering, Markets & Securities Services, Private Bank Operations, Technology, Treasury and Trade Solutions, Internal Audit, and more.

Citi Warsaw

Our employees took the lead on choosing equipment for our relaxation spaces, as well as the names of conference rooms in our HQ. That is why we hold meetings in "Winterfell", "Narnia", "Rohan" or "Gotham City". In a special area called the Sky Office, colleagues can not only relax, eat lunch and play table tennis, but also use the area for training, social dialogue, and business forums. You'll also find amenities such as parking facilities and bike racks at all our sites, and a medical centre in our HQ in Warsaw.