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Client Onboarding Team Leader

Citi Poland

  • valid for 15 days
    until: 12 Jun 2022
  • contract of employment
  • full-time
  • manager / supervisor, team manager
  • hybrid work
  • запрошуємо працівників з України
  • Робота для іноземців
    без польської
ukrainian-friendly-overlay
Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України

Citi Poland

aleja Marszałka Józefa Piłsudskiego 36

Olsztyn

Your responsibilities

  • Compile reports of results which are presented to the wider management team,

  • Maintain a detailed and holistic understanding of the client onboarding processes while adhering to agreed service levels and leading regular service reviews to ensure service levels have been met.

  • Serve as an advisor to cross-functional teams in identifying potential solutions/opportunities to reduce manual touch points and streamline processes.

  • Build and own relationships with US located Prime focused business

  • Identify and execute operational, client experience and regulatory projects associated to the Onboarding process.

  • Utilize well-developed working knowledge of the business & the upstream and downstream influences/

  • Managing team in Poland (EMEA), Buffalo (NAM) and Manilla (APAC)

Our requirements

  • 2-5 years of professional experience in managing people

  • Excellent communication skills including strong verbal and writing in business English

  • Demonstrated ability to work independently

  • Proficient in Microsoft Office Applications

  • Excellent interpersonal and team-building skills

  • Well organized, efficient and able to multitask with accuracy and attention to detail

  • Bachelor’s/University degree or equivalent experience

What we offer

  • Opportunity for professional development in the international and multicultural organization

  • Developing opportunities and challenging assignments

  • Attractive and stable employment conditions

  • Social benefits (medical care, Benefit System, life insurance, pension scheme)

  • Possibility to work from home

  • Possibility to practice and master your English skills through everyday work

  • Flexible working hours

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • life insurance

  • retirement pension plan

  • extra social benefits

  • sharing the costs of tickets to the movies, theater

  • holiday funds

  • employee referral program

  • charity initiatives

The World's Most Global Bank

Citi is the leading global bank with a history spanning more than 200 years and which serves more than 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of world-class financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services and wealth management.

Citi Solutions Centre Poland

Citi Solutions Centre Poland, acting under Citibank Europe plc has locations in both Warsaw (HQ) and Olsztyn. We opened in 2005 with just 57 employees; today we are a diverse team of over 5000 serving 96 countries from all continents. We work across the full spectrum of Citi business areas, including Anti-Money Laundering, Markets & Securities Services, Private Bank Operations, Technology, Treasury and Trade Solutions, Internal Audit, and more.

Citi Olsztyn

We have ensured the Olsztyn office to be a convenient, efficient and comfortable workspace for our staff. Spacious kitchens, relaxing chill out zones and quiet rooms, showers and space to park your bike, as well as splendid views are all available to the staff of the office. To them, working here provides access to the best in class office space found in the heart of the city.