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Client Processing Senior Analyst - Day shift

Randstad Polska Sp. z o.o.O firmie

  • Wrocław, dolnośląskie

  • Ogłoszenie wygasło 25 dni temu
  • Specjalista

The Client Processing Services department is responsible for the accurate processing and maintenance of partnership registers and documentation for the funds we administer

Client Processing Senior Analyst - Day shift
Nr ref.: /357/12/2019/PJ/48248
Wrocław
what we offer
  • Full time contract of temporary employment
  • Competitive salary
  • Excellent opportunities for training, growth and professional development
  • Opportunities to engage in diverse projects due to growth of business migrations
  • A multitude of opportunities to get involved in additional charity projects
  • A collaborative culture and great teams
your tasks
  • Performs routine and non-routine client service and transactional support functions.
  • Provides analytics and reporting services, working to improve and automate transaction processing systems.
  • Advises organizational units/teams to ensure timely delivery of service, or resolution of issue.
  • Provides direction to lower-level service roles in the successful delivery of support or service.
  • Processes account related transactions per scheduled events/client authenticated direction.
  • Answers inquiries and resolves problems or issues.
  • Assesses needs and suggests/promotes alternative approaches to service models.
  • Participates in straightforward product development, product enhancement, and system testing to ensure that products continue to accurately and efficiently process high value transactions.
  • Solves problems based on an understanding and knowledge of the intricacies of the system.
  • Integrates in-depth area knowledge with a solid understanding of industry standards and practices to provide solutions to internal and external clients.
  • Manages situations which may require adaptation of response or extensive research according to internal or external client response.
  • May be responsible for allocating and checking work of support team members.
  • May be responsible for specific supervisory review, training and approval actions.
  • Contributes to the achievement of team objectives 
what we expect
  • Bachelor’s degree
  • 2-3 years of total work experience is preferred
  • Very good/ Fluent command of English is mandatory
  • Proven customer service skills
  • Excellent analytical, organizational and time management skills
  • Self-motivation and the ability to work independently and as a part of a team
  • Ability to assist in, and implement, the planning of work
  • High level of accuracy and professionalism
Employment Agency - registry number 47

The Client Processing Services department is responsible for the accurate processing and maintenance of partnership registers and documentation for the funds we administer

Client Processing Senior Analyst - Day shiftNumer ref.: /357/12/2019/PJ/48248
your tasks
  • Performs routine and non-routine client service and transactional support functions.
  • Provides analytics and reporting services, working to improve and automate transaction processing systems.
  • Advises organizational units/teams to ensure timely delivery of service, or resolution of issue.
  • Provides direction to lower-level service roles in the successful delivery of support or service.
  • Processes account related transactions per scheduled events/client authenticated direction.
  • Answers inquiries and resolves problems or issues.
  • Assesses needs and suggests/promotes alternative approaches to service models.
  • Participates in straightforward product development, product enhancement, and system testing to ensure that products continue to accurately and efficiently process high value transactions.
  • Solves problems based on an understanding and knowledge of the intricacies of the system.
  • Integrates in-depth area knowledge with a solid understanding of industry standards and practices to provide solutions to internal and external clients.
  • Manages situations which may require adaptation of response or extensive research according to internal or external client response.
  • May be responsible for allocating and checking work of support team members.
  • May be responsible for specific supervisory review, training and approval actions.
  • Contributes to the achievement of team objectives 
what we expect
  • Bachelor’s degree
  • 2-3 years of total work experience is preferred
  • Very good/ Fluent command of English is mandatory
  • Proven customer service skills
  • Excellent analytical, organizational and time management skills
  • Self-motivation and the ability to work independently and as a part of a team
  • Ability to assist in, and implement, the planning of work
  • High level of accuracy and professionalism
what we offer
  • Full time contract of temporary employment
  • Competitive salary
  • Excellent opportunities for training, growth and professional development
  • Opportunities to engage in diverse projects due to growth of business migrations
  • A multitude of opportunities to get involved in additional charity projects
  • A collaborative culture and great teams
Employment Agency - registry number 47

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