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Client Selection and Exit Manager - French Speaking

HSBC Continental Europe (Spółka Akcyjna) Oddział w Polsce

  • Kraków

    Kraków, Lesser Poland
  • offer expired a month ago
  • contract of employment
  • full-time
  • manager / supervisor

Your responsibilities

  • Improve and maintain the day to day running of HBEU Client Selection Secretariat and ensure the efficient execution of the decisions around client exits.

  • Assist the HBEU CMB Head of CSEM in facilitating the decisions around client exits at Country and Regional level.

  • Coordination with key stakeholders across HBEU CMB including, but not limited to, Commercial Banking (Frontline and Business Management), Financial Crime Compliance, Regulatory Compliance, Product Representatives, and Representatives from other business lines, most notably GBM.

  • Preparation of cases for decision by liaising with various stakeholders across multiple business functions.

  • Responsibility for maintaining an accurate record of cases submitted to Regional CSEM, logging actions required, decision outcomes and tracking exit executions in a timely manner.

  • The role holder will assist in providing governance and oversight across all stages of the end-to-end exit management process.

Our requirements

  • Fluency in French language, written and spoken.

  • A working knowledge of financial services, managing financial crime risk and commercial client relationships

  • Strong interpersonal skills and the ability to build strong relationships across business areas and dispersed locations.

  • A proven ability to balance deadlines whilst ensuring the quality of work is not jeopardised.

  • Experience in managing client relationships and/or client risk and/or Anti Money Laundering (AML)/ Know Your Customer (KYC) type roles

  • Assertive, principled and pragmatic, with a high level of understanding of all types of financial crime risk.

  • Familiarity with financial service products (FX, Payments & Cash Management, Securities Services, Trade & Receivables Finance, Commercial Lending), and an understanding of the commercial considerations of business relationships.

  • Have achieved targets and met expectations whilst supporting and encouraging others to do the same.

  • Excellent spoken and written communication skills with the experience of adapting style and approach to the audience and message being delivered

  • Contributed productively to team objectives, sometimes supporting and sometimes leading activities to achieve shared goals

  • Experience of successful project management, utilising relevant tools and techniques to ensure consistent delivery

Job Description

The role of Client Selection and Exit Mechanism (CSEM) Manager is within HBEU Commercial Banking (CMB).