Oferta pracy

Client Service Senior Specialist with French, English

HSBC Service Delivery (Polska) Sp. z o.o.O firmie

HSBC Service Delivery (Polska) Sp. z o.o.

Kapelanka 42A

Kraków

Client Service Senior Specialist
with French, EnglishNumer ref.: Payments/CSSS/FrGer/06/2020

To continuously provide high quality processing service to achieve maximum customer satisfaction within the specified Service Level Agreements (SLA’s). Receives customer calls and Emails in a call centre environment. Responsible for relationship building and account management while resolving customer inquiries in a professional manner. Takes ownership and initiative to complete necessary research and customer follow-up or direct the customer to the appropriate department for resolution.

Main Duties:

  • Respond promptly to time sensitive and often high value queries, and escalations from both other departments and direct from clients.
  • Provide excellent client management support, improve client engagement and resolve the majority of client enquires at the first point of contact.
  • Demonstrate a sound knowledge of the payment industry and its associated processes and systems.
  • Assistance in the retention the client and respond positively increasing the likelihood of new business from the client.

Requirements:

  • Language – English and French C1.
  • Exceptional Client focus and orientation.
  • Must be able to analyse, summarise and communicate complicated problems and provide action recommendations to any level of Client and Bank escalation chain.
  • Technical aptitude combined with global and corporate banking experience would be desirable.
  • Broad-based knowledge of the HSBC Group companies and product ranges.
  • Comprehensive knowledge of the banks clearing systems.
  • Previous technical helpdesk experience preferred but not required.
  • Euro-clearing Services / Global Cash Management.
  • Experience and proficiency with web-based technologies.

We offer:

  • Stable job in professional team.
  • Car parking few minutes away from the office.
  • Relax room (with massage chairs and area for yoga/stretch).
  • Bicycle racks in the underground garage and around the office; showers dedicated to cyclists.
  • Game room (with Xbox, PS consoles and foosball table).
  • Fresh fruit on the floor and good coffee in the kitchen.
  • Private health care (different options – from basic to VIP), employees’ benefits: private life insurance, multisport.

 

You'll achieve more when you join HSBC.

To apply for this position please send your curriculum vitae in English, using "Apply now" button below.

Applications sent to us will be taken into consideration only if they include the following statement:
I hereby declare that I have familiarized myself with the Privacy Statement for Applicants published at http://www.about.hsbc.pl/careers and I hereby give consent for personal data included in my application to be processed for the purposes of recruitment in HSBC Service Delivery (Polska) Sp. z o. o. according to rules described in the Privacy Statement for Applicants, as per the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR).”
In case you would like to resign from participation in recruitment process or withdraw previously sent to us application, please email us at: [email protected]

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