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Client Service Specialist with English and German

HSBC Service Delivery (Polska)O firmie

Rekrutacja zdalna

Rekrutacja zdalna

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Rekrutacja zdalna

HSBC Service Delivery (Polska)

Kapelanka 42

Kraków

Client Service Specialist
with English and GermanNumer ref.: GLCM Digital/CSS/EG/06/20

Key Accountabilities:

  • Respond promptly to time sensitive and often high value queries, and escalations from both other departments and direct from clients.
  • Provide excellent client management support, improve client engagement and resolve the majority of client enquires at the first point of contact.
  • Receive/make calls/Emails from/to customers (internal/ external).
  • Act effectively on all customer feedback.
  • Ensure that the customer issues / problems are effectively investigated and resolved.
  • Proactively escalate to the Line Management any issues / transactions that would impact service delivery or potential loss to the bank.
  • Ensure no Ops Losses (Actual, Potential or Near Misses) are incurred due to the errors made.

Requirements:

  • Fluent in English, German.
  • Exceptional Client focus and orientation.
  • Comprehensive knowledge of the banks clearing systems would be desirable but not required.
  • Previous technical helpdesk experience preferred but not required.
  • Experience and proficiency with web-based technologies.

We offer:

  • Stable job in professional team.
  • Car parking few minutes away from the office.
  • Relax room (with massage chairs and area for yoga/stretch).
  • Bicycle racks in the underground garage and around the office; showers dedicated to cyclists.
  • Game room (with Xbox, PS consoles and foosball table).
  • Fresh fruit on the floor and good coffee in the kitchen.
  • Private health care (different options – from basic to VIP), employees’ benefits: private life insurance, multisport.

To apply for this position please send your curriculum vitae in English

Applications sent to us will be taken into consideration only if they include the following statement:
I hereby declare that I have familiarized myself with the Privacy Statement for Applicants published at http://www.about.hsbc.pl/careers and I hereby give consent for personal data included in my application to be processed for the purposes of recruitment in HSBC Service Delivery (Polska) Sp. z o. o. according to rules described in the Privacy Statement for Applicants, as per the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR).”
In case you would like to resign from participation in recruitment process or withdraw previously sent to us application, please email us at: [email protected]

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