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Client Services Analyst, FIS University Program

FIS Technology Services Poland Sp. z o.o.

5 0006 000 gross / mth.
  • offer expired 18 days ago
  • contract of employment
  • full-time
  • trainee
  • hybrid work
  • More than one vacancy
  • remote recruitment
  • запрошуємо працівників з України
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Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України

FIS Technology Services Poland Sp. z o.o.

Curie-Skłodowskiej 12

Śródmieście

Wrocław

Your responsibilities

  • Provide in-depth product support to FIS clients by resolving incoming inquiries

  • Troubleshoot problems with malfunctioning software applications and recommends corrective action

  • Respond to customer product inquiries via telephone or in written internet-based email or chat session

  • Document customer information and recurring technical issues to support product quality programs and product development.

  • Recreate and resolve client issues in test environment, identifies/documents how applications and systems interact to support business processes.

Our requirements

  • BA or MA degree in: Computer Science, Finance, Math, Business, Management, Economics or similar

  • 0-2 years of experience

  • Fluency in English – speaking and writing

  • Finance and/or accounting qualifications/experience is beneficial

  • Computer/technical literacy (Microsoft Office: Word, Excel, Power Point and Project)

  • Basic knowledge of database and SQL will be a plus

  • Eager to learn in IT-related environment and cooperating with cross-functional IT teams

  • Ability to work across functions and reporting lines to drive and achieve results

  • Excellent written, verbal, and inter-personal communication skills

  • Analytical and problem-solving skills

  • Strong desire to learn the products, processes, and related industries

  • Ability to deal with high pressure situations and incidents

  • Team player and willing to progress in a rapidly changing environment

  • Highly motivated and keen to succeed

What we offer

  • Competitive salary and excellent bonus package

  • Training across core financial, sales and FIS solutions

  • International travel

  • A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities

  • A modern, international work environment and a dedicated and motivated team

  • A variety of career development tools, resources, and opportunities

  • The chance to work on some of the most challenging, relevant issues in financial services & technology

  • Great workspaces with dedicated and motivated colleagues

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • fruits

  • integration events

  • corporate library

  • video games at work

  • coffee / tea

  • leisure zone

  • pre-paid cards

  • shopping coupons

  • holiday funds

  • christmas gifts

  • employee referral program

Recruitment stages
1

Candidate Selection

2

First interview

3

Interview with Hiring Manager

4

Job offer

Are you curious, motivated, and forward-thinking? At FIS, you’ll have the opportunity to work on some of the most challenging and relevant issues in treasury, payments, and financial services technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all, fun!

We are offering an exciting opportunity to join FIS as a Client Services Analyst in the FIS University Program, based in Wrocław. This two-year program is suited to entry level joiners who aspire to develop a successful career with a leading fintech company!

Training for the role will mainly be on-the-job and you will also have an opportunity to participate in team projects, professional development seminars and access an online learning curriculum during the two-year program. You will work with a team that is invested in your growth, development, and success - including quarterly performance connects with your manager and bi-annual salary reviews.

About the Team

The role of a client services analyst offers tremendous growth at FIS, as it offers opportunities to learn, progress and excel in your career with our company.

You will be joining the Client Experience Team Team who is responsible for supporting FIS Data Integrity Manager – an enterprise reconciliation software platform.

Job functions within this product line require client service skills, alongside market and product knowledge, which you will build during your time on the program. You will be trained in issue troubleshooting and resolution of complex financial solutions software and client facing support systems.

FIS Technology Services Poland Sp. z o.o.

FIS is a global leader in banking and payments technology as well as consulting and outsourcing solutions. With a long history deeply rooted in the financial services sector, FIS serves more than 20,000 institutions in over 130 countries. Headquartered in Jacksonville, Fla., FIS employs more than 57,000 people worldwide and holds leadership positions in payment processing and banking solutions. Providing software, services and outsourcing of the technology that drives financial institutions, FIS is 361 on the Fortune 500 and is a member of Standard & Poor’s 500® Index.

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